Hakim Optical Markham & Sheppard

Such amazing service. My lenses fell out of my glasses and i went to this store. They fixed it in literally 2 minutes. Amazing service

Very poor customer service. I would give it no star if I had a choice.My mom bought a pair of prescription eye glasses and after trying them on she realized that she can't see properly. She went back within a week of getting the glasses and she was told that she will have to pay for the lenses. The person who helped her even went beyond and said that she told my mom that this problem will happen if she buys the frame she selected which was a complete lie since I was there when my mom selected the frames and we were not told any such thing. Very unprofessional . We had a very disappointing experience

I wish I can give negative 100 stars to this location. Very rude sales associate. We went there for our appointment on Oct/10/2020 at 11 AM. We reached there couple of minutes before our appointment. The associate who opened the door for us was very rude. She told us to take the seat. Around 11.10 AM she told us that the Dr. Is running late and she is coming from Mississauga. When I asked her how long we have to wait, she said that dr did not tell her when she will reach here. Very non-professional service at this Hakim optical. PLEASE DONOT GO THERE. IT WILL BE TOTAL WASTE OF TIME. We simply walked out of store. I do not believe that I will face such a bad Customer service and non-professional Optician who does not value customers time in this era ! This store should be closed right away.

Extremely rude and unprofessional ! I’ve never been so embarrassed ! I came to this location on feb 6th/21 at 11:30am.I walked in and was rudely greeted by an Indian woman asking if I had an appointment. I told her no I didn’t realize I had to have an appointment, I apologized and said I had no problem leaving to make an appointment for another day. The woman said that I could stay because I was already in the store. She asked me if I had a prescription, I said yes, she then rudely handed me a tray for the glasses I try on and she let me look around.I finally found a pair that kind of looked good and asked a chinese looking woman working there how much the glasses were. She was very kind and helped me, she answered all my questions and looked at my prescription to make some recommendations. I told her that I wanted to browse and compare with some other optical stores so I would come back. The Indian woman rudely interjected and attacked me saying “I thought you said you had a prescription! If I had known I wouldn’t have let you look around!” I told her I did have a prescription but I wanted to compare. I told her I had no problem leaving when she first told me I needed an appointment but she let me browse and now she’s attacking me.Needless to say I left and will not be returning. I do not recommend you go to this place of business appointment or not. Customers shouldn’t have to be scolded by a place of business. We are spending money for your service, we aren’t beggars !

Absolutely worst service. Manager and optician was extremely rude. Willing to sell trial contact lenses for above retail price. If I were you, I'd go elsewhere - there are plenty of other honest and reliable shops around the area.

This store is not producing the quality it used to. Lastime Helen took very precise measurements and the glasses fit perfectly for both my wife and myself. Unfortunately this time another person took our measurements and the glasses we got do not fit well at all. Very surprised at such a big name and such a very poor product.

Today I went to the Markham Shepherd location. I had a pair of men’s Gucci sunglasses that had been bent and they sat crooked and were too wide and for me. Such a shame for a pair of expensive sunglasses.I brought them in to a very pleasant employee who explained The process and cautions of fixing this type of damage. She was knowledgable and experienced. It made me feel confident to allow an attempt at repair At my own risk due to the severity of the damage.The woman came back after a very short amount of time with the glasses in perfect shape without a single scratch. I could tell that the employee was happy to have helped somebody with their vision as she smiled almost as big as mine.Extremely helpful and an overall great experience at that store location. I will recommend anyone to take their business there!!

Very quality service. Although this was my first time with Hakim the staff at this location did everything they could to help me. My frames got bent 2-3 weeks after purchase. I went in, they reshaped them for free. The lenses needed some moderate changes, they did that also for free.

Let me save you some time. DO NOT GO HERE! I wish I could give them no stars at all, DO NOT speak with the female by the name Helen! She will lie straight to your face. No customer service and extremely rude. This store and the Markham and Lawrence one should be closed and the employees never rehired at any other Hakim location.

My experience at this place was decent. Eye doctor was excellent. Got two great glasses. No issue.