Patties Express

Just your typical quick mall snack. We ordered a spicy beef patty and it wasn’t anything amazing. It’s something you could get anywhere but I haven’t seen a lot of beef patty shops in malls (at least not in the United States). If you have a random craving for a beef patty, then this will do. Curry chicken sounds pretty good though, so maybe that one is better?

I have been ordering from Patties Express for a few years now. The Square One location is great. The Eaton Centre location? Terrible. The employees act like they are in a contest to see how quickly they can wrap an order BEFORE the customer finishes ordering! I specifically said chicken patties, but the employee had already wrapped my order and I assumed it was correct. I took a bite to find out it was a beef patty. I cannot eat beef, it is against my religion. I haven't eaten beef all my life (I am 27 years old). My stomach hurts, my skin is itchy, and I feel awful and ashamed for a mistake they made, not me. All this location has to do is SLOW DOWN and review the orders. It's a snack shop, not the dang Olympics.

Patties were excellent!Service could have been betterWhen it was my turn to be servedI greeted the clerk with an “hello” which was met with a grunt as a response..I was the last person to be served, when asked what I wanted the transaction was rushed and pushy giving me the impression my busy was an annoyance.Don’t think I will be going back based off that encounter.

Been meaning to try this place for awhile and finally got a chance yesterday. You can’t beat the price - two patties for $4 and change - and the patties were pretty filling. I tried the spicy chicken and very spicy beef one. Both were delicious. Great for a quick bite on the run or for cheaper.

My sister and I were enticed by the mouthwatering aroma of the patties, so we decided to give them a try. As we approached the counter, we encountered a cashier who seemed in a hurry, despite there being no one waiting behind us. He swiftly typed the prices on the machines and handed them to us with such speed that it felt a bit overwhelming. Furthermore, he served another customer who arrived later before attending to us, making us feel neglected. It seemed as though his primary concern was rushing through the transactions and collecting our money, rather than providing a satisfactory customer experience.Unfortunately, the customer service fell short of our expectations. The cashier mistakenly assumed that we were paying together, even though we had placed separate orders at different machines. This miscommunication added to the overall dissatisfaction with our visit.After finally receiving our patties, we found them to be mediocre at best. As someone who grew up in Jamaica and has a discerning taste for authentic Jamaican cuisine, I must admit that the patties were average, only slightly better than those found at a typical convenience store. This was disappointing, as we had hoped for a more authentic and flavorful experience.In summary, our visit to the establishment left us unimpressed with both the customer service and the quality of the patties. It felt as though the cashier's main focus was rushing us through the process, rather than ensuring our satisfaction as customers. As a Jamaican with high expectations for Jamaican food, I was left wanting more from this experience.

Bought an extra spicy beef patty in a coco bread. Patty tasted good but the molten beef filling inside burnt the roof of my mouth on the first bite. Patties should be cooled until they can be served at a safe temperature. I normally wouldn’t complain but this is dangerous.

I bought the half dozen box of extra spicy beef patties. The half dozen and dozen boxes are priced reasonably. I didn’t find the patty spicy at all, however the overall taste and texture was good!

Not good at all. Tried both the spicy and extra spicy patties. Not spicy in the slightest. Not even the so-called extra spicy. Absolutely no flavour. Bland, runny filling. Pastry crust like cardboard. Again, no flavour. No flakiness. Service was also poor as the guy behind the counter was not attentative at all on the order made. On top, they have the nerve to prompt a tipping selection on payment. Never again. Waste of money for frozen quality patties that you can pick up at the supermarket and heat them yourself. You're better off getting the Michedean's patties at various subway station shops or convenience stores.

I have been a regular customer since when they had the store on the street. Their patties are great but a little disappointed with today's interaction. Since I moved out of downtown, I always drop by here to buy patties whenever I visit downtown. I ordered a dozen extra spicy patties. Got home feeling very excited to have them, and when I opened up the box, it was a dozen of regular spicy patties. I thought I was being very clear that I ordered EXTRA SPICY. I even said extra spicy twice when I ordered them. If I were still living in downtown and if I only ordered few, I could always go back and get more extra spicy no problem, but now I live very far and made a detour to get these patties and this happened... Things happen, so not blaming all on you but a little disappointed that this happened. Their patties are great tho.