Winnipeg Water and Waste Department

Must wait hours on hold on the phone. If you email them they take a whole month to respond. Terrible service. City of Winnipeg should be embarrassed. This is on going problem for past year in my experience, probably longer.

Absolute crooks. They take advantage of us and those less fortunate. Water is a basic necessity. Absolutely disgusting how they treat people. Everytime I have tried to call to discuss my bills, (as I shouldn't be paying 700$ for water!!), no answer. No one to pick up, on the phone for 3 hours. Worst customer service, even worse for making it impossible to live.

Well I waited on the phone for an hour to be told they need to transfer me to another department they owe me 336.00 credit if shoe was on other foot my water would be turned off. Not to come off offensive but the gentlemen I talked to clearly was handicap 'we wonder why we are waiting hour long to speak to anyone ' !!! Send me my money already ' we need to end crown corporations in Canada because this is the treatment we get !!!

Making payment arrangements should cancel interest on amounts owing, especiallyat this point in time. It also takes an absurd amount of time to get a bill after sending a reading and should be almost automatic. Another complete waste of tax payer money of bounce around clerical garbage to justify useless jobs.

They do not answer my email after I emailed them 1x per week for 2 months straight after asking for information about changing addresses. Nobody ever replied. I could only call them during my lunch break at work, I was on hold for an hour straight every day for 3 weeks. This makes government services look like a joke. Why even offer a service if its that bad.

Never received a bill at the end of May. So paid my usual amount. Turns out that month they did a guesstimate " reading. Called in a reading and spoke to a customer service yep who was supposed to update the file and send out a new accurate reading bill. I received in the mail today

This company customer service is the worst and non exsistent as I have been calling for the past weeks!! days!! and even try to call right away at exactly 8:30 am which they indicate their opening hour! still can't get a hold with anyone for over an hour and worst over 3 hrs til my phone drop low!!! Over charge us with 7 bulky/large items even though they only pick 3 items from us. I believe they charge us on APRIL 13 for 4 large items which got cancelled by their own because of COLORADO LOW Snow storm hit Manitoba on that date. I understand that but if we got charge with it that is a total scam and unreasonable!! charging people with a service not being rendered due to bad weather is not acceptable! Put some people over the customer line!!

Person on the phone was rude and had so much attitude. They sent an email about us getting a credit on account. We responded to it within 2 days and over a month later I call to follow-up and they haven't seen the email or processed the credit. Terrible system and not easy to deal with. The city needs to fix this, it's embarrassing.

I needed the water to my house shut off. I had several employees come out to locate, repair and to shut off the service. I used 311 and water and waste services. They were all incredibly helpful and quick. I especially want to thank Jason from water and waste as he was here twice and both times went above and beyond to help us! Thank you Jason and all.

There isn't an option other than to use the city provided water and waste company. I haven't ever used water as I was in rentals. Requesting set up of my account it 2.5 months to acknowledge my request. At my 3 month bill cycle and needing to submit a meter reading, my account had still not been set up to display an account or meter information.My bill was issued online, and I could see a total, still without account or ability to preview a bill.Calling them I would sit hours on hold and then the call would get dropped. In attempt to make a payment arrangement, the response i recieved was no- as it was too far away and was required to pay 1 day prior to my requested arrange date.Not to mention I was physically attacked by a stanger outside my home as advertised contributing factor this last month as to why I needed to make a payment arrangement.I am just an honest single mom trying to support my kids and its people and experiences like this thatLeave me no faith in humanity.One measly day.. .allowing circumstances, completely unacceptable.