The Parkside Hotel & Spa

A great place to stay in Victoria. Close to downtown and the waterfront and a quick walk to great restaurants.The rooms are comfortable and there is a lot of space. The kitchenette was super handy. Bathrooms are a little dated but clean.The spa was a great way to relax after a busy week of travel.

Nice hotel. Good location.The rooms w sitting room are perfect. Even a well stocked kitchenette

We stayed here while in Victoria for a short trip. I was surprised that the customer service was so accommodating and friendly. I even struck up a conversation with a few of the staff. I think the fish are a great feature (bridge over pond) especially feeding time. This will be a big hit' with any kids. The hotel staff give guests bowls of fish food and the fish will come beyond the surface to get at the food. My kids were laughing historically over this. Great fun for those little people. Also

The Pros: Beautiful hotel, beautiful, spacious, and well-appointed rooms, excellent housekeeping. Coffee & teas were top-notch and real cream was offered. Lots of kitchen-wares, they were spotless and came in very handy during my stay. Small washing machine was very useful.Hotel was a hot-spot for seasonal parties and events which made for a fun atmosphere, though at times the lobby gets quite crowded.Pool was very clean and well maintained.Most staff were excellent - especially Briyana at the front desk. Hotel offers very good government rates.Location is close to many restaurants, which I recommend, as the attached cafe offered few over-priced options that were not well prepared.The Cons:The bed was uncomfortably firm, I requested an extra duvet to sleep on top of as I had a longer stay. Low shower/water pressure, likely a green initiative.Very poor communications and follow-through among client service team resulted in chaos and frustration come billing time. Billing issues were ultimately sorted out after more than a week and several phone calls. The finance manager was apologetic and helpful, and made every effort to make things right once issues were brought to her attention.

This hotel really pleased us and was super comfortable for our 5 night stay. Would highly recommend and would certainly choose to stay again.

My partner and I decided to treat ourselves and debated for some time if we should; we finally decided we would go for it, only to be quite disappointed with a lacklustre couples massage. We both agreed we had better massages in Asia which cost us only $10 in comparison. Part of the reason we chose Parkside as well, was for the hot tub use, which turned out to be broken, nothing of which was mentioned. Would recommend elsewhere if you do opt to try and treat yourself, definitely not worth it.

A-1 friendly staff. The hotel's cafe is really good. Just make sure there is nothing of value in your vehicle when you park in the underground lot. That includes the street the hotel is located. Smash and grab nearly weekly in this particular block of Humboldt. I know this because I've lived next to the hotel for over ten years. Pets are allowed!

We did not stop here for a nights sleep but a gingerbread competition that we saw from the street! The inside lobby is very beautiful with open koi ponds and walkways across them. The ceiling is very high and the whole room feels extremely spacious. There is a small coffee shop here in the lobby as well that serves really good coffee! I can only hope that the rooms are just as nice as the bottom!

WARNING: No air-conditioning!I really liked a lot about this hotel, and I will definitely highlight the pros, but I want to quickly discuss my concerns first. Although I only have two concerns with this property, I believe they are significant.The first, as mentioned, is that there is no air-conditioning. Now this is not something I even check for in a hotel - it's like colour TV. I was SHOCKED when we got in and I read a note about their environmental initiatives which include no air conditioning. Ten years ago, you would not have needed air condition in Victoria, but that is sadly no longer that case. And I do understand the irony of criticizing this hotel for their carbon positive policies when climate change is the one causing these increased temperatures. I was so glad we were there the week after a heat wave and we were okay. I would return to this hotel, and recommend it to others, only in the months of October to March for this reason.The second is a safety concern. Because of the lack of AC, they had the windows open in our room upon arrival. Now this is another thing I'm not used to. I pretty much never open windows in a hotel room, and I'm certainly not expecting them to be opened for me. Because of the quiet street, it took me awhile to even notice that they were open. Once I saw the high up windows letting in the fresh air, I thought that seemed nice. What I was alarmed to notice later was the floor-level windows, which were also open in such a way that my eight-month old baby could have easily crawled right out. They knew we had a baby since we requested a crib, and still left these windows open. They were slightly behind the sofa, so I didn't spot them until my son was crawling in their direction, and I was horrified. I'm honestly not sure how that would pass any kind of safety requirements.Like I said, two significant concerns, but otherwise it is truly a beautiful property. We received EXCELLENT service from everyone we interacted with at the hotel. The rooms are spacious and comfortable. The koi pond and lobby are stunning. The cafe/bar on site is delicious. The location is convenient. We happily made use of the washer/dryer (more of a washer than a dryer as with most combo machines) and dishes in our suite. Overall the property feels luxurious for a reasonable price. If you are travelling to Victoria in Oct/Nov/Dec/Jan/Feb/Mar, I would very much recommend The Parkside.

Hotel was beautiful! The suite had everything! A kitchen, bedroom, bathroom, walk in closet, living room, fireplace, washing machine! The pool was great, I didn’t have time for the spa but I wish I did! Underground parking was convenient although came with an added fee. I would 100% stay again. Thank you Parkside Victoria!