Parklane Pools & Spas

Installers were GREAT! Then the company dropped the ball over a failed $2 gasket.

I thought I would support local business and try to purchase my smoker from a local shop. I purchased the smoker and took it home. It worked great for 3 cooks. The fourth cook was a brisket which I planned to cook all day. About halfway thru the cook the auger motor stopped moving, and when it tried to move it would make a grinding noise. I called parklane and they told me to call customer service. After being on hold for two hours, I finally got a response from Dansons customer service and they said my auger motor is faulty and they will ship me a new one.So on a week old smoker, I am waiting for two weeks before I can use it for the 5th time. Due to the experience, I don't recommend parklane for pellet grills. I know if I bought the pitboss from Costco, they would have exchanged it no questions asked.

Review of Parklane Pools and Spa:I purchased a brand new hot tub through Parklane Pools and Spa in the summer of 2016. The brand new tub was approximately $8000.00. After only a few weeks after installation, my hot tub experienced breaker issues. Parklane did replace the breaker one or two times. The problem persisted with eventually the tub shutting down in the peak of the winter season, I believe February. As you can imagine, with the temperature being well below zero, my concern for the water and equipment freezing was very high. Parklane Pools could not send anyone out for an emergency call and suggested I place a space heater till they could service the tub. Eventually, after three to four days with the space heater running , my hot tub had a new pump installed and repaired.I believe both sides were co-operative in this on going issue, but the reason I am writing the review now is for this fact:On April 11, 2017, I explained to Parklane Pools (Holly) that I was in need of a water exchange for my hot tub. She said she could arrange that service since I have had this same service done back in November 2016. The process is basically taking the old water out and replacing with new water. I asked her is she could speak to Marion (owner) and see if I could get a discount on the service since the issue of having my hot tub shut down in February and losing the ability to use it with my guests for the whole weekend. Also, I explained that running the space heater for 3 straight days would be an expense which I had to cover (hydro). Holly said she would talk to Marion and get back to me.To my surprise, Holly called me back and said the water exchange service is no longer an option for residents of Sun Peaks. Their reasoning is that it takes too long to exchange the water and not worth their time. Funny, in my initial call , Holly was willing to set up a time for the service, but only after I asked for a discount they took the service away.I felt explaining my situation with our purchase needed to be addressed. I said that we purchased a brand new hot tub which over several months never worked correctly, culminating in the hot tub not working at all. I suggested to Holy that after all the issues the least they could do is give us some sort of compensation. Instead, they took the service away from us.To me this example is not so much about the money, but more importantly is about long term customer service and integrity. When I explained to Holly about my concerns she said that they didn't build the hot tub and they have gone above and beyond. I explained to Holly that both parties have gone above and beyond" and Parklane needs to stand behind their products as they are the distributor for them. When I was purchasing the hot tub

Needed special part for my hot tub. Debbie figured out what I needed, searched for it, ordered it in for me, called me when it came in, and instructed me on how to properly instal it. Superb personal service!

They replaced my pool liner, price was right on- inline with other quotes. Great staff, they addressed all my concerns immediately. Did a bang up job. I'm a happy camper- I will definitely be back to buy more.

We bought our hot tub from Parklane a couple of years ago and could not be happier with our purchase! We live a 4 hour drive from kamloops, but they delivered and installed our tub for a very reasonable rate! Service was fast, friendly and they were extremely knowledgeable. Other companies we talked to thought setting it up in our chosen location would be tough and costly, but Parklane had the right tools and set up seemed a breeze. They taught us how to maintain and drain the tub. We have not had any problems with our tub, but when we called them to discuss switching chemicals, they walked us through the pros and cons. Then had the new chemicals on the bus in a matter of hours! We would highly recommend them to our friends!

Larry put our pool in May in 1983.. I bought the house in December 1985. I have been going to Parklane Pool and Spa since then and I enjoy the professionalism there.. I finally after 25 years had to get a new liner and They measured and ordered the liner for me. Awesome Company.. Thank you

Excellent quality. Friendly staff. And the electrician was impeccable. Everything was installed nice and neat. Perfectly.There was a long wait to get my spa but that's not their fault. (Covid issue)

They took really good care of us! So knowledgeable and professional, they arranged every step from crane delivery to permits to wiring-up my breaker. They also gave us very detailed and easy instructions for care and maintenance of the tub. They really know what they are doing. Excellent service! I love my new hot tub!!

Very friendly staff and the ONLY place we didn't feel pressured to buy something.