The Urban Zoo

Best place in Hamilton to get all your reptile, and exotic animal needs. I visited this place after having issues at another 'reptile/exotic pet store' and after talking to the owner Janna and purchasing the supplies I needed, she told me that if there is something I need and they don't have they would gladly order it in.. this will definitely be my go to store from now on..

Got my Linny's beak and claw trimmed here for the first time. Great price and good job done. I think they care about the birds even more than the customer, which is the way it should be. Very knowledgeable and we will certainly be going back.

Editing to add: changing my review from originally a 5 start then to a 4 star now to 1 star. I went in at noon and none of the birds had food and their water looked like it hadn't been changed in days. I left the store feeling stressed out and sad for all of the animals.Edited to add: I changed my review from a 5 star to a 4 star because I went in on the weekend to buy a Meyers parrot (I brought a cage with me because I was sure I was going to get her) and the owner was off and the staff member working had no idea what he was talking about and couldn't give me any information on the Meyers. He couldn't even figure out which of the two was the friendly one so I took it upon myself and asked if I could open the cage, he said yes but then came up and closed the cage a few minutes later because the rainbow Lori was trying to get in. So I got the rainbow Lori back in its cage and opened the Meyers cage again but then he came up and shut it again. I left empty handed and upset.I also peaked into a couple of the bird cages and the water was dirty and grimy with multiple dead bugs in them.I feel like the staff needs better training, and perhaps more staff to help clean the cages. If you attend while Chris the owner is their on a weekday I'm sure your experience will be better.

This store has kept my son's Crested Gecko happily munching on live crickets since 2011. Flame" is well on his way to living 15-20 years...and meeting my future grandkids LOL.Love the beautiful

Very clean store and very friendly/knowledgeable staff. You can tell they take pride in their work and always want to make sure their animals are going to a proper home. Will definitely be doing my pet shopping here for the foreseeable future.

Came in with my girlfriend and 2 daughters. We came to buy some fish. The girl at the desk had a family of customers which is fine but after they've been rung out and what not they started talking about life problems and life situations as my family and I are just patiently waiting to buy fish. My youngest started crying in the buggy as she was starting to get impatient and not 1 person cared or looked over, not even the girl who worked there. Then I said hello?" And lord behold the phone rings so she told us to hold on a moment. So we left. Will never go back. Worst experience. Do your job better!"

First time in today to buy items for a new frog habitat. Wonderful experience, great humble community pet store.

If I could give 1000 stars I would. I’d say the best “pet” store I have ever been too, but they aren’t a “pet” store. They are a temporary home for their animals till they find their forever home. They treat all the pets there like their own. You can tell they aren’t just in the business for business, they are there because they genuinely love animals. They are also extremely knowledgeable and friendly. They won’t sell things that aren’t good for your pets and give u honest answers. So if u are looking for a small pet, Bird or reptile make the trip to urban zoo. You won’t be disappointed ❤️

They have taken care of my birds upkeep for 2 years now. Super knowledgeable and caring. When I first got Phil he was suffering from a vitamin deficiency now he is a happy bird with glowing colors thanks again guys.