Downey Ford St. Stephen

I’m from Alberta. Had problem with my E350 camper. Downey staff could not have been more accommodating, van fixed within 24 hours of first visit, would highly recommend thank you. Jim

We stopped in from out of town and they were able to have our recall taken care of same day! We brought in our dogs and we felt so welcomed.

Good service but little pricey for fix a tire

I'd like to thank Matt Stewart with Downey Ford for showing what kind of staff you employ. I recently seen a post where Matt slanders a local non for profit rescue for not getting what he wants. It's clear he doesn't mind ruining his public image and should really look into the definition of discrimination" as defamation is an unlawful act in Canada. Anyone that goes after a non for profit should be ashamed of themselves. It was fairly easy to find thanks to Matt's facebook page where his wife is the only 5 start review. Shame on you"

A few weeks ago I dropped my truck off to have a leveling kit installed and when I called to make the appointment I was told that the 500 downy dollars I was given with the truck would be usable towards it so I dropped the truck off and when I was given the bill it was oh we're sorry they aren't redeemable for a leveling kit so as long as you enjoy being lied to and having it cost you an extra 500 dollars I would definitely recommend downy ford st Stephen but I know I'll never go back

Experienced and very professional staff

Hey man, lemme tell ya 'bout this Ford dealership in St. Stephen, man. It was like, dang man, I tell ya what, I had a real bad time there. First off, the service was all slow and messed up, man. Took 'em forever just to get my dang truck in there.And then, when they finally did start workin' on it, they didn't even fix the problem, man! I mean, come on, what's the point of takin' your ride in if they ain't gonna fix it right, you know what I'm sayin'?And to top it all off, the staff was just plain rude, man. They acted like they didn't wanna be there and like it was a big inconvenience to help me out. I mean, I'm just tryin' to get my dang truck fixed, y'all.So yeah, man, I wouldn't recommend this Ford dealership in St. Stephen to nobody, man. Save yourself the trouble and find somewhere else to take your ride.

4 stars goes to Dan and Greg and customer care reps Bailey and Christina (the only 4 people that have any type of customer service and can deal with, without having to get frustrated or upset at). We’ve had so many issues with our truck ever since we came down last year. However it seems like we’re there every other week or so…and that should not be the case! My husband lets the guys know what the issue is and they tell us something completely different, but then we have to make an appointment to come back and get the issue fixed! For example my husband told the guys that the battery was shot and we needed a new one but the techs said no it’s only the alternator. We’ll what do you know? We had to go back a couple days ago to get our battery replaced because the first alternator from NAPA destroyed our $300+ battery. When they realized that, they put in a used battery. USED!? No. We should’ve been asked or informed about it before we paid for the service. I’m sorry but we’ve spent over $7000 to get this truck FIXED but it doesn’t seem to be the case. DO BETTER FORD!

We are from BC, after travelling from home we needed an oil change. We called Downy Ford in St. Stephens. The didn’t have any openings but after hearing our circumstances they bent over backwards to get us in. They gave us great customer service.

We broke down and not from the area, the folks here went well above and beyond. Was our first experience in NB and they totally saved the day!