Highland Photography

We had to change our review from 5 stars to1 star. 1 star is for taking decent pictures and working with kids. Lost 4 stars for bad customer service.If you don’t mind paying all amount for your photoshoot 24hrs prior to your photoshoot. Only to have your photos posted on social media before you even get to see what you paid for (a week later) then go ahead and do business with Kim.Also if you voice any complains about how she runs her business, she will gladly ignore your complain and tell you it’s in her contract. Take a good look at her contract and make sure you find out when she’ll be using your photos for marketing while you wait for your own pictures (it’s not written that she can post your pictures before she gives you your pictures but she claims it is)Clearly all she cares about is money and using photos to promote her business.If you respect your privacy and wants the same respect for your photos then look elsewhere. If you believe in getting what you paid for before strangers get the privilege of seeing them, then Kim is not for you. She posted not just 1 or 2 pictures of our son on social network while we waited for our own pictures, she posted 4 full pictures within couple days of the photoshoot for other people to see and waited 7 days to deliver our own pictures. So we paid her to take pictures of our son so she could use it for marketing? Why not deliver service to the paid customer before using their pictures for anything else? Very unethical and never heard of.It’s our first and definitely our last time of doing business with her. We will rather pay more for someone that will not only take great pictures but provide quality customer service and put the customer first and not their own interests.Note: Response to owner's reply to our review.Your response to our review shows how arrogant and ignorant you are to your clients. You're not the one to determine what rating a client should give you, whether you think you deserve it or not, it's the client that will tell people if you deserve 5 stars or not. Also the way you responded to our review shows how you care less about customer service and you're just out for yourself. Any good business will focus on delivering service to the client once they made payments before using their pictures for your own marketing, it's just common sense. You want to claim that everything is in your contract, as if that makes what you're doing okay. It's unethical and not done anywhere. You posted 4 pictures of our son while we wait for our own 10 copies, why didn't you just deliver service that we paid for first before working on your marketing pictures to post on social networks. You work with people, which means you need to take people's concerns about you into consideration, not to ignore what they feel about your services. Now we're giving you 1 star for complete disregard of our complain and really bad business. If you had at least apologize or acknowledge your shortcomings we may have considered that and change our opinions about you. Since you remain the way you are, we've decreased our rating. We're just happy to never work with you again and to also let other people know how you deal with clients and how your business is run.

We had such a wonderful experience with Kim during our daughter's cake smash session. She was so friendly and wonderful with our daughter, and we are absolutely OBSESSED with how the photos turned out! High(land)ly recommend!

What a great experience working with Kim. I am such a huge fan of her Milestone package. We have photos from our oldest plastered all over our walls from her. She captures the perfect moments that i will treasure always.

Love love love our new born pictures, kim had a hard time getting our baby to cooperate but in the end she got us exactly what we wanted, and they are amazing!! Highly recommend

We had our maternity shoot. Personally we didn’t like the photos, especially the editing part. All photos looked dull. Not even used a lighting source. I would not recommend. Not worth for the money.

Kim has done several photography fundraisers for Mom2Mom Africa. Her pictures are beautiful and she is so great working with kids! She is generous and talented.

Kim, is amazing at capturing my little guy! This is the second round of photos I have had her do for us and I willBe back! The one year old cake smash was amazing and they’re a huge hit. Thank-you Kim for your friendly lovely attitude and attention toDetail!Amanda & George xo

We had a lovely Christmas photo session with Kim. Communication was quick prior to the photo shoot and when we met, I immediately felt comfortable. She is so friendly and her studio set up was beautiful.My toddler unfortunately caught a cold the day before the photoshoot and was in a terrible mood but Kim magically managed to take beautiful photos of us.The turnaround for getting the images were very fast and I am absolutely satisfied with the results ☺️Looking forward to having her take photos of us again in the future.

Kim is such a pleasure to work with. Her studio is always perfectly styled and her talents create the most treasured photos. Thank you for making memories for my family.

We absolutely loved Kim and her work was beautiful! Our original date got pushed back due to covid lockdowns and Kim was so accommodating since my husband was back at work again which was so appreciated. Kim also made magic happen in regards to the photos since my little guy was over a month but she still was patient and determined to get all the early newborn poses, you really can’t even tell he missed the golden two weeks right after birth for newborn pictures because she spent so much time with my family. Kim got all our must have photos and listened to my aesthetic preferences when picking colours and props. She even managed to get family shots with my twin three year olds that are absolute tornados. I am so impressed and I definitely will return for cake smash photos! Thank you Kim!