The Alley

First three (3) items on the menu that I asked for were not available at the time of my visit. Tiramisu Crunch and Signature Milk Tea were my alternatives. They were not bad, indeed, they were unique, different from other milk teas. Unfortunately staffs were not accommodating and I am not fully confident if this tea shop was impressive enough to revisit, especially there are at least seven (7) more tea shops within one-minute walking distance.

The Alley is one of my favourite places for bubble tea. The reason it only deserved 3 stars at this location was because the female worker there was really impatient when I was placing my order. When I asked her a question about their points collection program, she answered with an attitude. Despite her poor service, the drinks were good and consistent.

Alley is one of my most visited bubble tea stores and my favorite drink is white peach Oolong tea with tapiocas. I give this store a 3 stars because the ventilation inside the store has lots of room to improve and it’s always very humid and feel stuffy. However, the location is centrally located and convenient so I give it a 3 stars.

The Alley now has a few stores in the GTA. I've been to the location on Main Street Unionville many times. On this night I was with friends having dinner at a restaurant in the same plaza. We decided after eating to hit a 'Bubble Tea' Joint. Just a few doors down we found The Alley, and it was packed. We waited a little while for the crowd to calm down a bit and went in. This is a smaller location but the staff there are on the ball, and very helpful as I was looking more for a juice drink on this visit than a Milk tea or Bubble tea. The Alley specializes in 'Deerioca' which is their version of tapioca. I've had the Deerioca a few times and I do like it. On this visit, I just wanted something sweet and not milky. My friend got their favourites and I got something I hadn't tried before. On the advice of one of the staff, I got an Orange Lulu a sweet, orangy juice drink that was ice cold and very refreshing. I highly recommend this location but be warned, at night this smaller location is very busy with the younger crowd, and you may have to wait a while for your drinks. Like most of the other Alley locations, the drinks are consistent and always very well made.

I’ve never gone out of my way to leave a negative review for a business but this customer service was so blatantly bad that I actually felt inspired. Despite it being dead, the mentally checked-out girl serving me for all of 30 seconds had absolutely no interest in helping out or being the least bit engaged. If customer service isn’t for you it’s okay hun there’s other jobs out there. Whoever you had working on the night of July 4th, get rid of her.

I’ve come here multiple times with friends and the service and quality has always been excellent! The tea flavour is authentic and definitely if superior quality. 10/10 would recommend!

As of this posting the best bubble tea in town. Asian hipster kind of a vibe and decor but quality drinks. Love the Royal No.9 milk tea. In-house made tapioca is excellent, soft and flavourful. On a weekday after lunch in the summer this location was quite busy, took some time to get our order but it was well worth the wait. In the ultra competitive landscape of bubble tea joints in the GTA this place shines.

Been noticing the poor customer service lately. I went to order my drink and the girl was texting the WHOLE time I was ordering. Ive never seen such unprofessionalism. She messed up some adjustments that I asked for because she was NOT listening. I will say that she did apologize and remade the drink, but it could’ve been prevented in the first place if she just got off her phone…