Électroménagers Outremont

Why can I not put zero stars? Do yourself a favour and avoid this place like the plague. From beginning to end, my experience here was awful. Customer service is non existent, their warranties are bogus, they sell faulty products and have zero respect for their clients. I lost over 500$ in food products from malfunctioning fridges which were not being replaced in any timely manner. The company claims they will remove your old fridge, the delivery men said they would do so but after taking the fridge down the stairs, left it in front of the building. It took a week of pleading phone calls (which they seemed to screen and ignore) to finally get them to agree to move it before I received a fine. I regret my decision to buy a fridge here and hope you will not make the same mistake.If you like to live on the edge and take risks... Make sure at least you test the fridge in store before taking it home! Because likely it will not work. godspeed.

Courteous, helpful, honest and above all know what they're talking about ask a question and you will have straightforward answer. Best second hand appliance and repair service in Montreal. Highly recommended!!

bought a washer/dryer the dryer didn't work (no heat). They came back and said it was repaired. Still didn't work. Left multiple messages...did not answer the phone OR return a call. After a couple of months finally had to call (AND PAY FOR) a repairman. Stay far away from these people. If I could give them a zero star I would.This photo is what they call repaired""

This is the first time I have ever written a review.I bought a fridge on the grounds they would fix the handle of the fridge we bought. On the delivery day we waited around all day and they then called at 5pm saying their delivery truck was broken and that they also couldn't fix the handle. I said I didn't want the fridge if it wasn't fixed and that I would prefer a refund.Every time I go there to get my refund the shop person says only the owner - Mohammed, can do refunds and that he's 'in 'Egypt'. When I threatened to call the cops, Mohammed suddenly appeared from outside (he was hiding)Well it's been almost three weeks, no fridge, and they refuse to give me my money back. They stole $700.They are the most despicable people I have ever dealt with. Thieves. I don't know if I'll ever get my money back.

purchased a fridge that was supposed to come with a 6 month warranty.it broke in 3 months. we called and asked for a repair, they said they would call us back to book an appointment. 2 weeks later, they called but did not leave a message. without a voicemail, we missed the calls.we tried calling them a few times around this time but could not reach them, so we made do with a small fridge and waited for them to call back or at least leave a voicemail with a better number to reach them.5 months after that, we were wondering why we still hadn't heard from them, so we called again to explain that we tried reaching them during the warranty period but could not.they claimed that since they made a total of 3 phone calls in 2 days, they had fulfilled their warranty obligations and it was our fault for not getting in touch with them more forcibly.they told us if we wanted the fridge to work at this point, we would have to pay them. so we did, $60 for a repair.the fridge broke again within a week.we called for a second repair, $65 this time. the fridge broke yet again!we've now paid $125 in repairs that did not work.the worst part is, during all of this, they were actively combative. they would constantly blame us for the fridge not working (oddly enough, the spare one we thankfully had --purchased elsewhere-- worked fine this whole time under our care).when the repair guy came over, he refused to wear a mask and physically forced his way in!!he would shout and become angry with us very easily. it was honestly distressing.at this point, we've paid a total of $525 for a giant brick that's been sitting in our kitchen for 10 months.i wonder how much they'll charge us for the next repair...

Worst service ever. Broken promises is the currency they deal with unfortunately.... Got us to stay home waiting" on delivery on 3 different occasions

Do not deal with them. Ihave planned a moving of appliances from my friend house to mine (I want to make her a favour without creating a mess in my place, for this reason I hired them).They made a quote of 215 dollars. They where 2 days late (I booked the move for Monday and they finally arrived on Wednesday), did scratch my new chicken table, the dishwasher (almost new, Bosh), and did install completely the washer, without verifying if it worked (did not attach it to water and make it run).The installer of the new dishwasher even cut the extension cord of my (still perfectly working) dishwasher, so now it it hard for me to sell it on marketplace. During the installation they complained that my (old) appliances where bigger and heavier than expected and asked me more money. I installed anti-slipper protections on the staircase for the security of the workers, and they still did not come back to move away my old appliances. In the middle of the confusion, they raised the price and asked me to pay in advance 150 $ (something that I did) and then to pay other 65 (upon the menace of not finishing the job). I asked them to finalize the work and they did not.Now, after two weeks, they haven't yet terminate the installation, they did not take out the old appliances and left me with rude and unpleasant exchanges. You can see directly from the mail exchange (in the picture) how they promise you a work and they change the price in the middle and leave you in a mess of not completed work.Damages:- left with my old appliances in my place (dishwasher in the bedroom and washer and dryer on the balcony)- damages to my old dishwasher (cut the cord)- damages to my new dishwasher- damages to my table- unfinished installation of the washer (still not working)- asked me money in advance upon the promise to terminate the work (if you send me 150 I will send you the worker)- second request of payment upon menace of not sending me back the installed (if you really want the worker, send me other 65).No work ethic in this place. Did not give me any receipt. Not responsable for damages. Rude and extremely unpleasant to deal with.

Let’s start by saying this is my first review ever.Even one star is a lot of this unreliable store. They sold me a machine that wasn’t working. They tried to fix it twice and were supposed to replace it if I encounter other issues with the machine. Well the machine stopped working for the 3rd time in a week and they never replaced it.Bunch of liars working together because finally they never changed it.Customer service over the phone 0/10Technician 0/10Management 0/10I’m even ready to share my email for possible future clients to tell them what happened with me exactly.If there’s an owner or a manager who has some ethics in life. Well I’m expecting a call from him or her.

Overpriced, unreliable and unprofessionalThe title says it all. The staff /management  is not punctual, rude and utterly unorganized. They sell « repaired » appliances but for the price I would advise to buy new ones or just go on kijiji to save half of the cost and also the trouble of dealing with those people.I couldn't find a single reason to buy from this place.

**Buyer beware** They sold me a machine which smelled of burnt wires four days after purchase and three loads of laundry. The machine came with a six month warranty. They sent a technician who ran an empty machine for 2 minutes and claimed there was no issue. Didn't even bother to open up the back panel on the machine. I asked them to buy it back from me, fully willing to take a loss on the price, and they refused. This is how much faith they have in their own products. So now I'm stuck with a fire hazard which I can't sell and no longer want. Stay clear from this place.