Toy Castle

Wonderful knowledgeable hard working staff. Wonderful selection of puzzles for kids and adults alike. Met owner of family business and Toy Castle should be your one stop shop for everything from newborn to adults and big kid adults like my family. Thanks for a wonderful business! A multi- repeat customer!! A++

I was surprised by how many different Lego sets they fit into their store. Unfortunately when we came home and I compared the price to other stores my son almost paid double what he could have at a larger store. Yikes.

Inquired by phone about jigsaw puzzles, the sales person briskly cut me off before I could finish my sentence and told me to come to the store because she cannot sell me product over the phone. I hung up and phoned the competitor at Play and Learn also at the Lonsdale Quay. A world of difference, the knowlegeable sales person answered my questions in a calm and friendly manner. Guess where I am going to spend my money today....?

My wife and I enjoyed our visit here. For such a small space there is a massive amount of toys in the store. Be prepared for narrow isles and toys stacked to the ceiling. That being said if you are looking for a specific board game or toy it’s probably here. I was looking for Sequence and this was the only place I found it. The owner was nice but somewhat indifferent. The prices are reasonable to somewhat expensive depending on what you are looking for. Since this store is in the Lonsdale Quay Market there are washroom facilities available.

Terrible customer service and management - way too crammed with toys to even shop and they will be rude if you bring your kids in with you. Won’t shop here again! There are so many better options to shop on the north shore.

Ripped us off with double and triple prices and did not have return policy ,when we came home and found out what happened ! Will never be back!

This toy store is garbage and the owner is horrible. My wife spent $50 at this store, one of the items was an Abby Cadabby wristwatch, which doesn't work. We thought it had a pull tab to activate the battery but actually the battery is sealed inside the unit. Also she bought a small stuffed dog that is made to be colored on with included washable markers. When we opened them the markers were all dry and don't work. I phoned the store before bringing this stuff back because it's an hour drive from my home. The staff who answered the phone was useless and took my phone number but the owner never bothered to call me back. The toys I bought didn't work because they probably sat on the shelf for 10 years because this store sucks and nobody should go there.

This place is a rip off. Don' just take my word for it, read the other reviews. Shop at this store if you want to pay 2-3 times more than what's listed online.

Never shop here. I want to share a very negative experience I had at Toy Castle at the Quay, next to the ball pit. I was with my toddler who had picked up a few stuffed animals. He always picks toys up, and then I return them to the shelf when he turns around. The lady owner came up to me and orders us not to play with the toys because no one will buy used toys". She went to grab the toy out of my sons hands. The price tag caught onto my sons hands and hurt him when the toy was yanked from him. She did not apologize. I was taken aback and yelled at her not to touch my child. What does she expect when she keeps soft animals at arms reach of toddlers? These weren't delicate

A mean old cupple runs this store. They scold the children when they play with the toys. I never imagined anyone working in a toy store could be so unhappy