U-Haul Neighborhood Dealer

Very pleased with the service

The customer service provided by both Amanda and Brian at Chase U-haul is incredible. They both helped me above and beyond and made the whole experience totally enjoyable.

Its great to have a place in town that truly cares about others belongings, from well built and secured bays to the convenience of a pin activated gate that you can gain access at any time if needed and the piece of mind that premises is under 24 hour video surveillance so you know your belongings are well stored. Plus the convenience of a uhaul depot on site as well is a great time and money saver for those that don't want to have to drive another 35 mins to drop off the transport unit to have to turn around and drive another 35 mins again just to get home. This is an option that new residents to chase will truly appreciate. Box's, tape, wrapping paper,moving dolly's all available for your moving needs.

It's a 50/50 for me... the truck smelt like a grow opp was transported, the lady didn't know or it seemed never saw a gift certificate before... they up charge you and the rules are so grey that each staff tells (between kamloops staff, chase staff and 1800 # ) you different things because nobody really knows how uhaul works...However, past the negative the lady at this location was absolutely sweet, caring and smiled her way thru. Apologized and even helped get us in contact with someone who was local and could help. (That was a whole other episode though once we called this gentleman)I personally wouldn't be using them unless I have to move my nana and papa away from the fire again until then it's just so complicated. Make sure you get copies of everything and if you call record and make notes of each conversation so you know what was said and how it fully works, so you don't feel like you got scammed in the long run.

Had a very stressful move in January. Very helpful with the check in.

Fast service not stoned and half asleep like the Victoria bc location

My husband and I along with his mother have a storage unit here.. Their rates are very reasonable and staff very friendly.. Being relatively close to home is a plus.

Good service good availability

Unmatched customer service for any UHaul dealer in the Okanagan. Super accommodating, pleasant, cannot recommend highly enough !!!