Jim Pattison Outpatient Care and Surgery Centre

My first time visit this hospital. It's a very clean and quiet hospital. Plenty outdoor parking lots in front of the main building. No paying for parking tickets because of Covid-19. I received a brand new mask at the entrance and a clear direction after telling front desk staff what's my appointment! Had very nice experience!

It is our second time now in Jim Pattison and we had a great experience here. The receptionist by the entrance was friendly. Up to 3rd floor 3G receptionist was also friendly even she’s having a hard time understanding my husband because he speaks soft that day. Also they have lots of parking spot outside and underground, its just that you have to pay. No free parking around the area.

HORRIBLE doctors / techs in the imaging centre, I went for my anatomy scan and the doctor said something out loud to her student that was with her about “part of the skull not showing, may not be formed” and the doctor didn’t mention ANYTHING to me.She knew the gender and wouldn’t tell me the gender because it wasn’t “100%” I let her know I was going to need to know the gender even though if she wasn’t 100% I was going to tell people later that day in my family and she told me “I’m not sure why people do that.” Judging me.Lastly she didn’t let my fiancé or mother into the room at the end. The doctor didn’t show me my baby. I had to go back for a part 2 anatomy scan at surrey memorial and they treated me amazing!!! Let my fiancé in, told me not to worry and nothings wrong with the skull and they confirmed the gender.I will NEVER go back to this hospital EVER

No discharge instructions post knee surgery. Especially keeping in mind, the surgery leaves patient strictly bed bound for 4 weeks. C'mon hcws can do better than this. At least do your job sincerely.

I have been frequenting this medical facility every week for the past 3 weeks. Prior to that, I have been a couple times for my ultrasound. All my visits have been to medical imaging because of my pregnancy.There is no issues finding parking. The staffing have been very nice so far. During one of my earlier ultrasound they said it would take months to confirm the appointment but I got a call within 2 weeks. They always call to confirm the appointments and book my appointments very quickly.The staffing are a lot of veteran, older people which makes me feel very comfortable. I came from Toronto, Ontario and there first all digital hospital had many newer nurses and doctors and they lacked experience. So the fact they have elder more experienced and wise people makes me happy.There is always newer less experienced people and I appreciate that they pair them up with the veterans. I experienced that last week but I felt at ease knowing she had a veteran with her the entire time.This facility is usually on time with their appointments, which I appreciate. Most times you go for an appointment, you have to sit and wait for 30 minutes at least.I believe the only thing I didn't like too much was during my ultrasounds on the second floor, they didn't let my partner stay during the ultrasound. I even asked if they could at least turn the screen a bit towards me so I can see and they didn't even do that. They didn't explain anything either. Only one time we had a great doctor who explained and showed me everything in detail.Perhaps there's a good reason, but I began doing ultrasounds on the third floor and my husband is always allowed with me and the doctors show us the images as they see it and they explain everything to both of us.

I came to this hospital for my husband's surgery. The helpers were very friendly The doctors were nice. The B coffee on the first floor was also very good. The lobby was very spacious and clean. The waiting was good.

WORST SERVICE EVERCalled this morning but their reception staff doesn't even wants to listen and in a very grumpy mood.... Keep transferring my calls to the wrong department such as cleaning and maintenance service....I have screenshot of my call logs.Time is everything and who gave you a rights to ruin others time... They don't even deserve 1 star.... They deserve 0 and they need to attend classes of kindness and politeness... Their soul are dead and these kind of people are working in a hospital .....After this review, I believe they will change my urgent documents result into negative outcome.I must say that it's an understatement to say that this is the worst service possible.

Never a problem dealing with JP until recently. My health is compromised so I still wear a mask. When you enter there is a table set up with masks. Previously, a personal mask had to be removed to wear one of theirs so I stopped bringing my mask as I would just get one from the lady at the mask table. Could I have a mask, please. She responds, they aren’t mandatory you know. Like she paid for them. I know that. Could you please give me a mask. This is the second experience with this woman. Next time I go, I will say something to her.

I recently had a small procedure done at the Outpatient centre and my experience was nothing short of exceptional. From the moment I walked in, I was greeted with a warm and friendly welcome by the receptionist. I only waited for about 30 minutes before I was escorted to the surgery centre.The nurses who prepared me for my procedure were extremely kind and caring. They took the time to explain what was going to happen and what I should expect. The IV was prepared carefully, and my nurse even gave me a warm blanket to help ease my nerves. I really appreciated the effort they put in to make me feel comfortable.I was feeling anxious about the procedure, but the friendly and caring environment put me at ease. I was sedated during the procedure, and when I woke up, I was feeling quite nauseous. The staff were quick to tuck me into a warm bed and let me rest until my family came to pick me up.I cannot thank the staff enough for taking such good care of me during my stay. I wish I could remember the name of the staff who worked on April 19th as I would love to acknowledge them personally, but I would like to thank everyone for making my experience so comfortable and smooth.Best,Kristina

No professional standards whatsoever. Was sent an email with the date and time of my appointment, drove 1/2 hour, paid for parking, went up to the third floor and was told that they forgot to enter my appointment in the computer so I’m out of luck, gas, and money for parking. Zero consequences for their incompetence. (They did say ‘sorry’ but that really doesn’t mean anything in this day and age. Trudeau says sorry every time he’s embroiled in another scandal…like Chinese Communist Party election interference etc.) Leaves me with zero confidence in their ability or desire to help me. This is third world buffoonery at its worst.