Gore Motors Honda

I went to get my brakes looked at because my front brakes are squealing. They said they were fine and they charge me $262 for looking. They’re squealing worse now. Who do I go to instead? I just feel ripped off! It felt like an old boys club. They seem to like talking down to the women as well.

All parts are good sales team is great awesome probably the backbone of the showroom as service team has zero customer service/ rude/ no solution approach and treat customers like I am driving $2000 car or something! Even express has good employees just that backside of showroom gotta change or no one will be coming back as I own 3 just Bcas of sales team. Owner has to react after emails that I sent

Just bought our first used CRV through Gore Motors. Looked for a car for months, finally found what we wanted with Lawrence at Gore. Lawrence was fantastic with us, he was kind, helpful and he is a pretty funny guy, too! Highly recommend this man. He even used his day off to help us get our car on the one day we could get to town. Thanks to everyone at Gore, the first ride home was great!

I just had a terrible experience at Gore Motors Honda at Thunder Bay for my very first visit(July 5). I went to make inquiries about my car remote which not functioning. I was directed to the service and parts department by one of the mechanics. However, I inadvertently entered the garage and this is where I had the detestable experience. As I work towards the service Manager's office, he frowned his face and he hurriedly opened his door and yelled at me that I don't have to be in here and virtually walked me out rudely. I overheard the mechanics who I spoke to earlier saying Sorry for that.. This is the first time I am visiting Thunder Bay and as such first time at Gore Motors Honda but this demeaning experience leaves a bad taste and memory and effectively kill any desire I have for Gore Honda. Customers need to be treated with respect and courtesy. It is worthy to note that the receptionist at the Sales and Service and parts were very helpful and nice. Managers who should lead the way are rather faltering badly on customer relation. It is a Shame and big thumb down!! This Manager needs to be talked to and retrained.

Big thanks to Honda Parts and Service. They were kind and professional and very helpful.

Grant at Gore motors is great, but I was sad to see he wasn't working as much last time I was in. What I appreciate about Grant is that no matter who you are he treats everyone with the same respect. He offers honest knowledge and fair solutions. I don't need fake smiles or lip service. I need truthful, fair people when I'm dealing with them. Grant is so easy to communicate with and it's refreshing.I just wish Honda would go electric.

Went in to get a spare ignition key. Ask them how much it would cost. They quoted me a price of a little less than a hundred bucks to get it cut and programmed. When it was done the bill was just over 220 dollars. They didn't bother telling me there was labour costs extra. It's like going in and asking how much it would be to replace the front brakes and they then quote you the price of the brake pads, knowing full well that it's going to cost considerably more because you have made an appointment to get the work done. In the end they did give me a 57 dollar discount and the 2 men I dealt with were even tempered, but the women I felt was rude. Not a pleasant experience. There is absolutely NO excuse for not giving the customer the full price for such a simple request as this, in my humble opinion.

On my way traveling to Winnipeg and the gear shifter knob popped out off my car in Thunder Bay. After a 15 hour drive I was worried. I managed to get the car in park and spoke with Grant at Honda the next morning. He was amazing and got us in and out quicker than the 1 hour he predicted to fix it. He saved the day, great place great service!

Wouldn’t warranty their battery without a receipt, event though the battery has all the stickers with dates and part numbers … sad … better off getting an after market battery from someone else in town who will honour the warranty when needed.

I brought my cr-v in due to a noise I was hearing every time I’d reverse and turn my steering wheel at the same time. When I picked up my car, the noise was still evident and the recommended work ended up not being what my car needed. I emailed the owner Jeff W. about the issue. He did a full investigation and was extremely thorough. He took the time to go over everything with me which took a good chunk of time out of his day. It can definitely be intimidating having auto service done as a woman (from my experience) or someone who doesn’t have significant knowledge about auto mechanics. Thanks a bunch for putting the time and effort into sorting things out Jeff ! Faith in Gore Motors was restored!