JW Furness Plumbing, Heating and Air Conditioning

Steve is the owner and came to quote us on a split HVAC system for our house. He came up with a solution that works exceptionally well for us. Great value and fantastic service! They also fixed some plumbing issues we had. The whole crew was professional, knowledgeable and friendly. Seth, Kevin, Jeff, Dan and Liam were courteous and efficient. You can immediately see that they are engaged in their work and part of a well led team. I couldn’t recommend them more. Totally customer focused! Barb in the office is also really great and a joy to deal with. Thanks for your level of detail and service!!!!!

Absolutely a 1st Class company, and deserving of 5+ Stars. Installation professionally completed of our new appliances, including a Gas Stove. Everything went smoothly, from the initial contact with Barb, to the site inspection, and the installation which was completed on time, and in the same visit. Estimate & Price was also very fair.Steve and his entire team exceeded our expectations, and we couldn't have been more pleased. I am positive that they will continue to earn our business in the future.....

We had an emergency when an exterior pipe broke. Steve came, assessed and returned to fix the problem.He has dealt with our plumbing issues in a timely, efficient and professional manner. Would highly recommend.

I was fortunate indeed to have found JW Furness. During the weekend on a cold winter day I had the misfortune to have no heat. They quickly responded. Steve thoroughly examined my boiler and resolved the issues promptly. Took the time to explain the problems, answered all my questions without hesitation. Owning my business over 15 years I've dealt with a number of companies and by far JW Furness is the tops! Rates are very reasonable. Without hesitation I have already referred another business to them. Great service and rates. Thanks Steve.

Steve & team installed my new furnace and water heater in October with very little inconvenience to me. Although they came up against a few 'hurdles', they managed to get the job done within the expected time frame, and maintained a sense of humour to boot! During the recent blizzard and deep freeze, something popped up on my new thermostat that concerned me, and I called Steve after hours in a panic. Who wants to lose heat when it's minus 30?? Steve got back to me within 5 minutes, and said he was on another emergency call but would be by when that was complete. During that time, I managed to locate the issue in my manual, and felt all was well. I let Steve know not to bother, but he insisted on stopping by in the massive blizzard to make sure everything was a-ok. I was so impressed and GRATEFUL. What a relief to be able to sleep with peace of mind during the long, frigid night. Thank you Steve and team for incredible and dedicated service - it is so appreciated. I am a loyal customer!

OMG OMG it was so nice to meet this honest, dependable group. This company has new owners, not Mr. Furness anymore as he is retired. We have used both the old owner and the new ones for over 20 years now. Friendly, knowledgeable and very willing to answer questions. I would also say the we are very satisfied with their work. In the past we had a water heater installed by another professional" in the Fort Erie area who charged us a lot of money and left it installed improperly with no way to flush it as it needed extra plumbing to do so. We used the water heater for 12 years not knowing that we needed to have extra plumbing done on our home OR that we needed to FLUSH the unit EVERY year. JW Furness came in and found the issues and told us that our unit will have to be flushed out every year. We recommend them highly. John/Pat"

I highly recommend using this company. Steve is very knowledgeable and took extra time to explain my system to avoid future issues. the repairmen that worked here ( Kevin and Conner)were professional and hardworking. I was given an extremely fair price for 3 visits , parts and over 6 hrs labor. Thank you Steve and Tracy!

Absolutely refreshing customer service and fair pricing. I wish we hadn't have wasted our time and money with another local business.We had another company come in for a boiler maintenance and we were red tagged for not having a low water cutoff switch".We were told it would cost us 700.00 to 800.00 but they couldn't give us an exact price yet payment is due on site after the job is done.We called JW Furness. The ladies in the office treated my wife with kindness and respect

What's the odds...in the middle of a heat wave...that our air would quit?? LolI called Furness and I wasn't hopeful that they would be able to come that day...I was put on a list and dreaded the thought of an airless weekend.But...a cpl hrs later I received a call and they were sending a tech!!He came and he was awesome and he got us up and running..Many thanks guys! ..your customer service is excellent!!

We had a furnace Installed a few years ago and are very happy with that purchase. We just had a water heater installed yesterday. I had a concern about the water heater and called the owner Steve and he called within an hour and cleared up my concerns. All dealings with JW Furnace have been professional and courteous. Unlike other service providers I know how I’ll be treated when I call. No deep sigh needed before making a call to JW Furnace.