Balmoral Park Acura

Honest, Reliable and Customers' Satisfactory are the Primary Standards which make Balmoral Park Acura Thunder Bay, Ontario Standing Unique and Above the rest among other dealers in Canada that I've dealt with.Ryan Witiluk and his Staff are the Best in Customer Service Excellency.I appreciate Balmoral Park Acura, a complete trustworthy Dealer that honoured Total Satisfaction to each and every of their Customers.Thank you.Happy Customer

Excellent service and sales. Bought a certified pre owned 2017 MDX and Sam Logozzo was a pleasure to deal with throughout. We came in to look. We made our pick and 24 hours later they had the vehicle ready to go, warmed up and cleaned up to drive off the lot. Sam took the time to explain and showcase features of the vehicle before we left, even set up our phones to the vehicle and got us familiar with some things we weren’t used to. We will be back again!

Tend to overprice and push repairs and services that aren’t needed yet. Every repair they’ve ever told me I’ve needed I get second, third opinions and 100 percent of the time, it’s not needed yet or can be done for a fraction of the cost. Shady business practice and gives mechanics and auto repair a bad name.

This is the best dealership I've ever had the pleasure of working with! The day I bought my first car from them (3 weeks ago), I had visited 4 dealerships beforehand and none compared. The staff I've met are all super friendly and helpful. The lot has a great selection of new and used vehicles, which I highly recommend taking for a test drive. Honestly, the overall atmosphere is so inviting and none of the other dealerships in town can compare. Wanted to give a special shout out to Sam, one of the salesmen, for making my experience worth more than 5 stars. He was very friendly and wasn't at all pushy the day I first came in, which is less common than one would think. Sam has also gone above and beyond when it comes to answering my questions, getting me a great deal on a TLX, and even getting me fitted with a phone mount for the vehicle. Talk about customer service! I don't think you could find a more worth while place to do business.

This is probably my first of many cars from this organization. The whole process was made painless. Ryan was extremely knowledgeable, Sam gave me a good starter course given the car was packed with tech and Erin sorted out the financial aspect without a hitch. I was made to feel valued as a customer and I really appreciated that given the size of the purchase. Thanks guys for a pleasure car buying experience

Balmoral Park Acura is an excellent dealership with excellent product. Their salespeople are those you can trust. Their friendly staff (Sam and Trevor) made buying a vehicle fun and easy. I love my RDX, it is exactly what I wanted.

Staff makes me feel at home every time I come for repairs. They treat you like their number one customer regardless of who you are or what you bought!

I received exceptional service from Sam Logozzo, Erin Kochan and Trevor Hopkins during the process of leasing my new car. They were informative and honest with me throughout the entire process and never once did I feel any pressure. I’m so glad I joined the Acura family! DP

Really appreciated the quick service and great advice from Ryan! I was passing through the city and needed my MDX to be looked at, Ryan was able to get me in super quick and gave me honest advice which I really appreciated! Wish I could make this my regular dealership, highly recommend!

It's always a sheer pleasure dealing here