LifeLabs Medical Laboratory Services

Extremely rude and arrogant staff. I walked in and told the reception that my doctor just sent me an urgent blood test and called me today and said, it should be done today. She looked at the requisition and just like she caught me lying, but its for yesterday you told me your doctor sent it today. Yes, my doctor sent it last night but I got it on my inbox just today and he called me today to just assure I will be doing it today. I dont need to lie for a blood test.The fact is that they accept walk in so what is that behaviour for.The 2 star is just for cleanness of the place.

Please, if you can, avoid this place.I went in for a urinalysis and received a phone call three days later informing me that they spilled the sample during the transaction." The person who called advised me to get another requisition from my doctor and to redo the test in 10 days—which completely defeats the purpose of doing a urinalysis before antibiotic treatment.LifeLabs: How can you spill a patient's sample and only inform the patient three days later? Please train your staff properly to ensure that they perform their duties competently."

I completed an u/s appointment downstairs and checked the LifeLabs app for walk in wait time upstairs at Lab and it said 3 minutes, I rushed up and was told i was too late they didn’t accept walk ins after 3:30pm. It was 3:28 and not a single person waiting inside. I showed her the app and how it didn’t state no walk ins after 3:30pm. Nonetheless, I politely said okay no problem and upon leaving, lady said it’s okay you can come give me your paperwork and health card please. Sent to first cubicle right away. I was done in two minutes. I said thank you so much for your time and she mumbled something under her breath. Staff could definitely be kinder and more professional!

Took my daughter to this lab at 7:30 am for blood work. I was told to take her to sick kids because lifelabs do not provide this service for kids as they do not have the applicable tubes. We went to another location at 7131 bathurst street and they took her in right away. My daughter was fasting for 3 hours. They do not deserve 1 star.

Considering that it was 20 minutes until they finished their work and there were 2 children with us, the receptionist's attitude was very rude and unfriendly, I am so sorry.BUT , today I came here again, and yesterday's guy told me she is upset about my feedback, however, today she is very kind to us.Know, I understand they are very tired at the end of the day.Good luck

The phlebotomist who took my blood was rude. She “gestured” not asked verbally to roll up my sleeves. She also told me next time not to wear any perfume which I was not informed ahead via email before my appointment. It seems like she hates her job.

UPDATE: Pam Williams (Vice President – Client Services, Logistics, Specimen Management, Contact Centres) expressed her regret and apology and assured my friend that a full investigation will be launched. My friend will also be updated at its conclusion.My dear friend (in her 70s), who was ill, visited this location alone on Friday afternoon October 7 and was subjected to humiliation and neglect by the staff.  She arrived early for her scheduled appointment and before she could even mention that her paperwork had been approved by her doctor's manager (something her doctor told her to say), the worker yelled at her, GO OUTSIDE and wait in that corner THERE!" pointing to a dark corner down a long corridor.  There are no waiting chairs.  My friend was literally told to wait in a corner away from everyone else like how a child is made to do "time out."Continually she saw that others who had come after her were served before her.  When her appointment time had long come and gone

Had a good experience here. The staff were friendly and polite. I had an appointment, arrived 5min early, once they took my details I was immediately sent to one of the cubicles. I waited there for about 5min while the phlebotomist finished with their current client.Overall I was in and out of there in 20min or so. What people need to understand is that there is a shortage of medical staff. Many have left the field from poor pay and being berated by people daily just isn't worth it. It doesn't hurt to be polite and to speak to them like they are human.Also, I have difficult veins, they are deep and hard to get. I joke about it with every phlebotomist I get and I warn them prior. She got it in one poke. I was grateful as I've been to others where they had to fish for my vein, in both my arms and also popping through to muscle. So kudos to her skill ☺️Next day comment: Also want to say, since my veins suck and is super deep, there has been no bruising

The staff are so rude, like you didn't even open your mouth to say something and they are yelling at you. They can even say it in a nice way that they are closing soon.

Extremely rude and arrogant staff. Can’t even say hello to people but don’t step back to insult people. They’re loud with elderly patients and rude with people who have language barrier. Please avoid this place at all cost.