Bancroft Home Hardware

This is a great Home Hardware store.The staff are very friendly and helpful. Beyond the usual hardware" stuff

Nice and clean store... went in to get a tote, a loaf pan and water filters and all were found relatively easy. Went to grab paint chips and found that they were out of a few of the colours I was looking for. Over all, happy I went there.

We purchased a new dock from Canada Docks at the Spring home show and found out after our purchase we could have purchased this from Home Hardware locally in Bancroft. Paul Walker and I discussed our situation and we were able to arrange for him to pick up the dock from Canada Docks and drop off at our cottage. This saved me 4 hour trip each way.We received the kit on time and were provided all the extras" we needed like anchors

Ellen was Super helpful (and funny:) Great to see Customer service at such a high level! Thanks Home hardware Bancroft

Awesome group, great location with a lot of neat random cottage items for sale. Perry was incredibly knowledgeable, truly amazing service. Our go to shop for our cottage needs.

Great store great staff. Well stocked store

It's was nice made you feel like you were at home lol good people help me with everything

Phone advice not honoured. Could have done much better. After telling them I’m building a home and spending 1000’s shortly, I’m surprised they still did the following.Called on May 15 2023 and spoke with employee. Stated that I had 5 boxes of lights (gave her the product codes) that didn’t fit, which I got as a gift. She stated that she would take them back, and stated that they were $39.99 which is the price I saw on the net too. I asked her name, she said to come see her, and she would give a store credit. perfect… so far.I didn’t even want a refund. I said a store credit is fine as I’d be spending it right away back in their store due to home building. And Reno’s all the time.Well, I went in today May 16 and the same employee was off. I was greeted with another lady who stated that she could only give me 33.97 as that was last sale price (for 3 black wire ones) and zero for 2 brown wire ones as they were discontinued. She said the other employee should have checked into it more.I even asked if they would do half price on the discontinued ones as I would spend this right back, and I was promised the 5 boxes as a return on the phone.The manager came out and said it didn’t matter what the other employee said. I said, shouldn’t that be a training issue and maybe honour what a customer was already told. She said “absolutely not…”Just a bit taken back by being told something, driving 30 mins to return and being told something different.Not sure I’ll be here as much. Can’t trust prices I’m told on the phone I guess - that doesn’t work well when building a home. Especially for something so small.Just something to keep in mind for contractors.

My go-to hardware store in Bancroft. Prices are usually the best in town and service is always friendly. It's not a big Home Hardware but a good place to stop first for your hardware needs.

Worst experience I’ve ever had at a hardware store as the manager Is still not even willing to assist! Better off going to another store! Tried to exchange a can of compressed air as when I got home the little red stick won’t fit in as directed from the can! I tried to make it work by spraying it in different ways (wouldn’t of cared if it worked without the red hose) but it couldn’t do anything lol it’s just solid trash!