The Head Shoppe - Sydney

I am a stylist and I never want to bash other salons or stylists. It's a nice looking shop and I've met a few friendly stylists there. One of the problems seems to be that they go through stylists a lot, from what I've observed and understand. So their stylists don't always have a lot of experience. I think they are also very focused on being quick, which means they can be imprecise or quite messy. I have gotten two-three cuts there and each time they only did about a 10-15 minute cut. Not a thorough job. Each time the job was decent but either uneven, not what I asked for or seemed incredibly rushed. I've also waited for over 30 minutes passed my appointment time without an apology for the wait or explanation as to why there was a hold up, while multiple stylists aren't doing anything. The other thing is stylists standing around the desk. It just doesn't come across well. If there are 4 stylists standing around and 1 doing a service, a customer shouldn't have to wait for that busy stylist so they can get the service done, unless they specifically requested that stylist. I'd suggest to account for more time when booking clients, really listen to what the client wants and take your time to try to achieve it as best you can. Have passion in your work!

Awesome experience. I had very long hair and went in with a photo and a general idea. Payton was fabulous and I love my new haircut. She did a fantastic job. Thanks Payton.

I went in asking them to fix my hair. A simple fix, or so I thought. After getting home, I'm going to have to wear a hat for the next three to four weeks. I cannot understand how a simple haircut can go south. When someone walks in, they always put them with the least experienced. That's not the way to run a business. They told me there was no charge, now I know why. As a business, know your strengths and weaknesses, and address them accordingly. You could offer me free haircuts for the rest of my life, and I wouldn't return.Please feel free to offer suggestions on where someone can get a decent haircut.FOLLOW UP: 2 weeks laterSomeone reached out to me and said the manager would contact me. Good thing I didn't hold my breath for that one. No need, hair is slowly growing back. I'm good.

Kim was great as always. I’ve been going here for about a year and they always have wonderful customer service. I always walk out satisfied with my experience and my new hair cut and style is always what I ask for. I’d definitely recommend the place!

Amanda did a great job styling my hair. She listened carefully and asked questions to confirm her understanding of what I wanted. She was professional, friendly and efficient. I would definitely recommend her.

I wouldn't even give this place 1 star, but that's the lowest rating available. I have tried to get a cut here twice, but left both times because of the horrible service. The service here is the WORST of any salon I have ever been to in my entire life. I only booked here because I heard one stylist was good with curly hair.The most recent booking I made was for a SPECIFIC stylist and I made it clear it was on my lunch break from work. I show up, I sit there for 30 minutes waiting. Of course the receptionists didn't tell me the stylist was running late, or I would have gone to get a coffee instead of sitting there staring at their product wall for 30 mins. When I finally get in, I say to the stylist that I heard she was great with curly hair. She gives me a strange look, then walks away. She proceeds to go and talk about me to reception as if I'm not a human being capable of communication. It was so rude! Then she comes back and acts like nothing happened. I ask her what is going on, and they booked a totally different person than I had requested.They didn't have the courtesy or professionalism to call me in advance and ask me if it was ok to change the stylist. I asked for her by name, so obviously that was who I wanted. They didn't notify me in advance or even when I checked in. Meanwhile, 2 receptionists are behind the counter chatting the entire time! They could have given me a heads up and asked if this change was ok, but no, they were too busy chatting together. This is absolutely unacceptable and unprofessional. They wasted my time and I would NEVER go back there.

My daughter's stylists was very friendly and knowledgeable, answered my questions and gave me advice to take care of my daughters hair. The other staff members were friendly and interactive. Will return there for her next hair cut!

Went to get a hair cut and it was bad service. I booked an appointment for 4:15 and the lady cut my hair was in a hury to leave for the day. On one side hair is too shortened and the other is fine. Not the kind of girl cut I wanted. I explained it to the lady and she said “it looked perfect! “Not satisfied!!!!!

Went in today, and they squeezed me in no problem. My hair was a mess from it being bothered 2 days ago- the stylist who fixed me up today was incredibly sweet, knew exactly what she was doing and when I left her chair you'd swear my hair was never in the state it was prior to walking in. She literally saved my hair and I'm thrilled I got to meet her, because I will be back anytime my hair needs a pick me up, I really couldn't be happier.

I took my daughter for a before school haircut! The price was 19.50 ish. They washed, cut, dried, and styled her hair. She came out looking and feeling like a million dollars. She was very happy with her hair.