Splash Works Pool & Spa Inc

Extremely friendly and knowledgeable staff that are always willing to assist. Have been using splashworks pool and spa centre for my pool needs for several years now, travelling in from outside London. Wide range of products available and Kim H. Is very helpful in recommending the right steps to keep my pool clear. Highly recommend

Amazing and friendly customer service. Always willing to help. My go to for liquid chlorine. Price has gone up drastically though since they needed to switch suppliers due to supply chain issues. Hopefully they can get the price down for liquid chlorine again as it's just too expensive there now. Apparently they do pool maintenance and installs as well. I can only speak for in store experience.

Both staff members I had assisting me with a high chlorine level in my pool were very helpful. They identified my problem and had the right chemicals on hand to resolve my problem. Excellent customer service!

Please read if you are considering a service appointment with this company.Service was called for a hot tub pump. The tech not only came and went without fixing the problem but didn’t seal the manifold causing a leak into the tub interior. There is now water all over the electrical components. After several calls the front desk told me that the tech had quit and they are canceling the follow up repair while offering to refund me for the initial visit. (To be clear: one rep told me the impeller was fixed, one said it wasn’t) Upon asking a follow up from anyone in service I was told that they aren’t available. I have dealt with this company for a couple years with pool supplies and am frustrated and disappointed with the handling of this case. And while I’ve made an effort to support local businesses, the lack of accountability will lead me to use a larger business with more problem solving ability.

Kim and the staff are always so friendly and helpful. We walked into Splash Works 3 years ago as complete novices and Kim was so patient answering all our questions. Highly recommend!!

Very friendly and have always had what I needed in stock

Splash Works is my go to place for all my pool supplies and water testing. Kim H is extremely friendly and out going. Every time I visit she greats me with her smile and positive attitude. Thank You Splash Works and team A+++

Brought a water sample here for the first time, service was quick and friendly. Lauren was a great help and recommended what I needed, didn't try and sell me a bunch of things.Will definitely be using Splash Works from now on!

I always get quick and quality service from the team at Splash Works. Lots of options here to find pool equipment parts for the DIY pool owner. Water testing is always free here to help you stay on top of your pool water quality.

They sell Coast Spas which are great. Price was decent as well. Install was poorly done (spa out in wrong direction and support rail incorrectly installed). Customer service is poor. Aggressive staff. Check out another spot for your maintenance needs. They are not BBB accredited for a reason.