Marsha’s Your Independent Grocer Nepean

The owner is amazing. There has been employees that are very good at their job and some haven't but you know parents complained about them because they were touching a service dog. I love the customer service I love the employees I love the whole store and I love how the owner is really amazing and nice

1 cash only, open at 5:45 pm putting through a very large order for the customer ahead of me. As I had 15 or so items, decided to wait rather than use the self serve. Processing of the large order was done fairly quickly, so I placed my items on the belt. The customer ahead of me showed the cashier a card on her phone for the payment-cashier did not know how to process, so called for assistance-one employee came to get some clarification and had to call another employee and both had to figure out where the discount cheque book was kept-meanwhile I had been waiting 20 minutes and there were 3 other customers behind me. Another employee was walking around filling chocolate bar displays. After another 10 mins. this employee opened the next cash and the 3 people behind me rushed over with their order. As I was still waiting-an employee came over and helped me load my order back into the cart and proceeded to the next cash at which point two other customers were in that line ahead of me. At this point I was ready to leave my order and walk out. The first cashier apologised for the long wait - albeit that it was not her fault, as she was not trained on how to deal with these types of orders, but could have asked for another cash to be opened when she saw the size of the order and the time it would take to put it through. I found this to be a very frustrating ordeal. I do not care for the self serve option, but have used it when I only have a few items. Why only 1 cash was open at this time of day when people are stopping on their way home to pick up items, is beyond me.

The prices are a bit high especially when it is competing with 6 other groceries stores within a 5 minute drive. There's already 3 other luxury grocery stores. Before it changed hands the previous owner knew that and priced items accordingly.

Bought nitrile gloves here that had stains on them. Medical gloves with what look like snot and bloodstains. Trying to deal with the Loblaws corporate support but that is difficult. Very disappointed that I won't see the changes the new owner is making, as I will never shop here again.

Employees are wonderful. Food is freshThe owner needs to get over herself. She was rude and snappy to an issue we had. She told us she didn't need our business. If it wasn't for the pharmacy, we would never go back!!

Great place to go. The staff is really nice, and the store is well laid out, so not to much walking! I regularly go there for groceries and their prices for meat are always great and well stocked!

Ever since this store became Marsha's, prices have skyrocketed. I only buy meat here and only because I like the quality. Meat department is really the only saving grace for this store.

started to notice after doing my groceries here a few times recently that they’ve been selling food that’s almost about to expire with no discounts whatsoever. They have snacks that expire next week and I even bought cat food that expired last year without knowing so definitely check the expiration dates before buying anything here.

Watch out of your prescriptions! This pharmacy does not follow instructions from doctors. My mom has a prescription with 2 repeats, instead, they gave her less and make it 6 repeats. I suspect that they may be able to claim insurance for more money that way?? I don't know for sure but I don't like it

Had one of the best experiences at Independent recently, mostly due to my cashier Paolo. He was extremely friendly and knew how to make the process of grocery shopping fun.