Day & Ross Freight

So far my package has sat in Calgary for 4 days... my due day is in 1 day... they surely make more than 1 run down from Calgary to Lethbridge... if my package doesn't arrive before I leave town for work who knows how hard it will be to get it! Very poor service IMO

Really disappointed in our experience with Day and Ross. As a salesperson I am often the first to hear of poor experiences with shippers, and I have to say Day and Ross takes the cake. We actually switched to using them after a couple bad experience's with another shipper, but have decided to go back to that shipper as it was truly never THIS bad. If you want to save your day of being frustrated, on hold, no answers, a company losing shipments and way bills, I would recommend looking elsewhere. If I could give 0 stars I would.

Have had to deal with them 8 times. They have been late (ouside their 4 hour window) seven of the eight times. You would think that giving a customer 4 hours where they need to be available inconvénient enough but then they push it even later almost every time. It is extremely frustrating for because I need to be away from work. They really have no respect for people’s time. Trying to get information on arrival time is like banging your head against a brick wall. They won’t even reach out to the driver to get an eta. On a positive note, thé drivers I’ve had the last two times were absolutely wonderful, kind and polite. even if the front office can’t get scheduling straight.

Don't waste your time with these clowns. We are a company that uses trucking transports all the time and after 10 days, 30+ phone calls and empty promises they still didn't pick up our shipment. We finally had to cancel with them and find a more competent carrier who could successfully do their job and ship our package.

Too bad this won't let you give 0 Stars. I've had a shipment stuck 3 hours from me for two weeks. I've called customer service the last two days in a row only to be told today that they never received it. I posed the question to them - Why would your web tracking service show a progress scan from the origin and the steps in between if you never received it? The question was answered with deer-in-the-headlights silence. At this point I am under the impression that my shipment has been stolen by an employee and this is how they deal with it. My insistence on finding my package hasn't yielded any results. Anyone considering using this company to send anything of any value to anybody should think long and hard about what they are prepared to lose doing so.

Worst company to use shipment is in Calgary on Saturday we are 30min east call them Wednesday to be told now my shipment has been handed off to another company to deliver no idea when it will get to me so now how do I explain this to a customer whos order is already days late that they can't tell me a set day it will arrive. don't use this company.

They have ignored delivery instructions and damaged multiple shipments. Currently they have a small shipment of mine somewhere between Edmonton and Calgary. It's been in transit for 12 days. I could walk to Edmonton in 2 days. They seem to hate their jobs. Why own a shipping company if you choose to be so bad at it?

Very irresponsible place to go work, The female manager I worked for have zero knowledge of the what i was working on, they will always blame either drivers or people in office, manager is not enough matured to handle situations around. Especially some of the check in admins have all the unnecessary attitude. Am glad I quit their and joined a professional company.

Slow service. When you track your package you can see it enter a depot and then it just sits there for days if not weeks. Don’t use this company if you need something shipped in a timely manner.

I waited for a shipment over a month while it was on their docks down the road from me. I called literally 8-9 times and got different information each time regarding my item. Eventually it came and the driver was incredibly kind though.