Telehop Communications Inc.

As an ATalk customer the service was great . Telehop takes over and it’s been nothing but trouble . Knocked offline for 17 days because of a line issue in downtown Oshawa, knocked offline for 6 days because they disconnected my service instead of my dead mother in law and now I’m knocked offline for no apparent reason but it will take 10 to 14 business days minimum to possibly assist me and put me back online and it is of no concern to them that when your career is entirely online that you get service any quicker .After having no choice but calling a competitor who can have me back online by Tuesday I called Telehop only to be hung up on 4 times ! I’ve been hung up on 9 times in 24hrs by this company- and now they want my bill paid in full with no reimbursement or credit for the inconvenience of the fact that I’m offline for the 10 days left of this month and the no choice but to find another company. STAY AWAY !

Tried calling numerous times. Can't make outgoing long distance calls for almost a month now!!!! At first, they tell it will be fixed in 24-72 hrs. Then it's we're putting in new lines"!!! For the last 3 weeks

HAD NO SERVICE FOR OVER 3 WEEKS THEY SAID THEY HAD SYSTEM ISSUES AND NO IDEA WHEN THEY WOULD BE FIXED STILL CHARGING FULL AMOUNT ON BILL AND I WAS UNABLE TO USE MY PHONE OR MAKE ANY CALLS,

We have been with telehop for literally decades but all of a sudden in December/22 the service has completely taken a dive! Now you can barely get through on a line. It cuts you off before you even reach a 15 minute call. Customer service is near impossible to get on the phone and the online chat is slow and cumbersome to deal with. We are told over and over again tech support is looking into the matter and months later we're in the same boat. Yes the rates are excellent however the frustration trying to deal with customer service is not at all worth it anymore!!

I have updated the information now and I spoke to someone yesterday who told me that the last big bill will be a credit on her future bill. I asked how much the credit is and the woman could not answer and said that she would call me back. I have not heard from her so i called telehop 4 times and waited on hold for about 15 minutes each before getting hold of someone. When i start to say what i am calling about, the phone disconnects every time. Aren't you a phone company. Why is this happening? Your customer service is awful.

Their rates and internet service are great and reliable, but their customer service and technical support are awful. Never in my life have I experienced such poor customer service, where I was continually told that no one was available to talk to me, but that they would call me back later and never received a call. Despite their awesome rates, I had to cancel my service and switch to a new internet service provider because of their lack of support and customer service. Their affordable rates are simply not worth it.

I have two companies on this service. excellent fail-over options and an excellent support team. Telehop continues to improve and impress our companies.While cost is always an issue with any service, it's about value for the money, it's about reliability most of all it's the personal service.I did read the other comments, some good, some bad. I feel that it is perception. I think if you send a simple email to [email protected] you get timely results and personal service. I think if you sit in a queue on the phone, you wait a bit long as it is a small company with the same 8-10 reps. It's better than supporting over sized companies that only they we want your business". I live in the "show me what you got world" and it works.WTG support team"

The worst customer service!!! Been without a phone line for a month now they called back in March and they said that the new adapter would be sent within 1-2 weeks and it has been a month and they haven't sent ANYTHING, everytime i ask them when the adapter will be sent they come up with excuses saying that they're still configuring it! IT DOES NOT TAKE A MONTH TO SET UP A PHONE ADAPTER!

the service is horrible, trying to reach anyone is a days worth of being hung up on or on hold and trying to cancel the service is impossible as they keep trying to bill you....do not get telehop

This company is going to try to SCAM your money!!!!One of the worst experiences I have ever had with a telecommunications company (Even worse than Bell and Rogers). I will never buy any services from them ever again. The call quality was horrible, a lot of the time the other side would not hear me or the line would not work. And when it worked, the call would randomly cut off. So I disconnected the service. (this is not the bad part)After cutting off the service and returning the voip device. I get a call from a collections agency (2 years later) stating that I owe them money for the product and I have no choice but to pay them or they will ruin my credit score.These guys had the nerve to first offer bad service and then tried to pull more money from me by stating that I had not retuned the device and want another $80. WOW!!The collections agent even said that Telehop gave them a TON of accounts to collect money. This leads me to assume that they are going after all their old customers to get money out of them and trying what works. Which is a good money making scheme....I had an EXTREMELY bad experience with these guys.Do your self a favour and go to anther company, there are plenty of companies that offer cheaper service at a better price go to them.