Dairy Queen Grill and Chill
328 Reviews
$$$
- Thursday10:30 AM–10 PM
- Friday10:30 AM–10 PM
- Saturday10:30 AM–10 PM
- Sunday10:30 AM–10 PM
- Monday10:30 AM–10 PM
- Tuesday10:30 AM–10 PM
- Wednesday10:30 AM–10 PM
About the Business
Locations |
Contacts
Call Us
+18073460810
428 Cumberland St N, Thunder Bay, ON P7A 4R1
Hours
- Thursday10:30 AM–10 PM
- Friday10:30 AM–10 PM
- Saturday10:30 AM–10 PM
- Sunday10:30 AM–10 PM
- Monday10:30 AM–10 PM
- Tuesday10:30 AM–10 PM
- Wednesday10:30 AM–10 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- LGBTQ+ friendly
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Lunch
- Dinner
- Dessert
- Seating
- Good for kids
- Washroom
- Casual
- Family-friendly
- Groups
- Coffee
- High chairs
- Outdoor seating
- Kids' menu
- Assistive hearing loop
- Drive-through
Recommended Reviews
Maleeha Arham
09.10.2023
Dairy Queen Grill and Chill
We waited 34 minutes to have our order taken and only two people ahead of us. They would take 1 order at a time cook it make everything give it to the person and then take the next order. It was hot out I have seizures and all I wanted was one ice cream and my husband a drink that he ended up giving to me because I was so dizzy by the time they got to us I was ready to pass out. I will never go back to this one the other one yes this one no they are rude and do not care they take their sweet time to make their drink it took 10minutes to make my husbands drink. It’s dirty they have broken windows the place looks ran down. My husband and I agreed we will never go back to Cumberland Dairy Queen ever go to the other one if you can the other one is clean and fully staff and ready to help you this one not a chance really upset I had to come home drink ice water and sit with ac and a fan on because they made me wait so long I have been fighting a seizure all evening due to leaving me in the heat standing without even water for 34 minutes. I will never go back to worried about my health.
JEMI
28.09.2023
Dairy Queen Grill and Chill
If you care about good quality customer service, DO NOT come here!!The absolute RUDEST staff, I have ever came across, EVER!!These things happen from time to time and I understand that, but the way my situation was handled, I am shocked!Apparently, a trainee was working the drive thru, so instead of offering her a hand, the person on the phone blamed her! The NEW employee on drive thru was working alone and they said this was making the service slow, resulting in the issues I called about! (I counted 3 people at the counter doing nothing)Summarizing my messed up order = burnt burgers (pic added), forgotten items, wrong drinks, cold fries, melted Blizzards that leaked through the cup holder tray onto my car seats and pants (pic added). I could not go back inside because there was a line up to the road and I could not park, so I thought I would call!Called DQ to let them know of the mishaps and I was hopeful to come to a resolution but I was put on hold only to hear the supervisor said, too bad, we can't do anything! I asked if they cared about customer service and the girl on the phone paused, then said, NO I DO NOT CARE!!!!Apparently when you ask for the name of who you're talking to or the name of the supervisor, they inform you that they don't have to tell you! The girl on the phone was very snotty and combative! Eventually the name's of Cassia and Karen" were provided
Jay Martin
18.09.2023
Dairy Queen Grill and Chill
my blizzard's are melting in the parking lot because they can't get our order right and to ask for a tip then go in to get the order fixed the messed that up also very disappointed what happened DQ ?
Will Martin
01.09.2023
Dairy Queen Grill and Chill
We waited in the drive-through for 30 minutes; we probably burned 1/8 tank of gas = $20 in fuel just to spend 15 bucks on 2 small blizzards.A Tub of ice cream on sale at Metro is $3.99; that's where we will go next time15 bucks for 2 blizzards, s.o.b
Joey Catanzaro
31.08.2023
Dairy Queen Grill and Chill
Used the drive-thru and despite the 5 vehicles in front of me it was very quick getting through to order and to pick up the food at the window. Employees were friendly and fast, food was fine with no mistakes so all in all it was great! Only drawback is no way to actually see inside the store to know what cleaning practices are being upheld but I assume they are very clean going by what I saw and how the employees appeared :)
Lacey Vander-Vegte
08.08.2023
Dairy Queen Grill and Chill
Absolutely terrible staff. I am shocked at how rude they were to us. One even gave us the finger as we drove away from the drive through. All because we ordered extra toppings to which we had asked for clarification as there didn’t seem to be “extra”. One yelled across the girl at the window saying “THAT IS EXTRA! YOU WANT MORE THAN THAT YOU PAY ANOTHER EXTRA FEE!!!”. Mind blowing reaction, I was completely shocked. The girl at the window started to reiterate the same thing with an extremely rude tone. We continued to ask for clarification explaining its not money that’s the issue, we just wanted extra toppings in the first place and it appeared to be what it normally is without extra so we weren’t sure they heard our order correctly at the speaker. The girl at the window snapped back on us as if we are some how burdening them and exhausting their personal resources. They were angrily offended as if how dare we even ask a question. I have never, ever written a review of this nature. I was compelled to do so that way other people can avoid this location completely. These girls bullying customers at the window for asking questions should never ever work in customer service. Not now, not ever. I’m a business owner and I can assure you, there would be zero tolerance for what happened to us as paying customers tonight.
Kyle Kostamo
03.08.2023
Dairy Queen Grill and Chill
My reason for going is always for a Julius. I love them! Their ice cream is always a treat too. Had a strawberry banana Julius with a fresh banana added, excellent as always, I'm a little upset the serving size has decreased substantially and the price is the same. A large is so much smaller than it used to be, I haven't been there in about 2 years now and last time I was there they were still the normal large size. Also had a dbl burger and i was surprised it was pretty good. (Way better than McDs, which doesn't say much lol). 5 star is for the Julius!
Kat Garcia
22.07.2023
Dairy Queen Grill and Chill
Super clean bathrooms and very kind staff! Came in to use the restroom and get a cup of ice and everyone was very kind!
Kevin Scott
18.07.2023
Dairy Queen Grill and Chill
Very quiet setting after a round of Mini Putt up at Boulevard Lake. We ordered for 4 and the young lady at the till brought our food to 1 of the 5 seating areas in their restaurant.
Mel Fortier (Lesbianmel)
18.07.2023
Dairy Queen Grill and Chill
F-me sideways they make a mean blizzard. Love that their machines are always working. Spicy flamethrower cooked by an amazing blizzard is my favorite treat served by awesome people.
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428 Cumberland St N, Thunder Bay, ON P7A 4R1
Dairy Queen Grill and Chill