Foot Works

Had 2 zippers fixed, one coat and a suitcase. They did the coat while I waited. It took maybe 5 minutes. I left the suitcase and they had it done in just an hour or so. Great customer service, good work and very friendly team. I'd recommend them any time.

I highly recommend this place and have used Foot Works for years now! Elizabeth and her staff are friendly and personable. She was able to fix several things that needed new zippers and replaced the velcro on my shoes and sealtbelt strap. She was able to cut off my dad's belt buckle and put snaps on 2 belts so I can interchange between them. I am so excited she put new life into that buckle.

Not great workmanship. I had my sandals re-soled. The uppers are now scuffed badly on the sides. It looks like they were already attached when they edge of the sole was ground down.I don’t think I would go back.

I had a heel put on and she did a good job so I brought in a sandel for a full sole lift. I asked for 5 mm. She wasn't able to grind it evenly so I asked her to do it again. That was after she put it back on the pick-up shelf when I had her assistant communicate the problem. Finally, she re-did the shoe, but it ended up 7mm instead of 5 and it took 6 months to get it back. I tried the shoe and it was uncomfortable on my back. In fact, it took several months for my back to straighten out. I later asked for a heel lift and she told me I'd need to get a full sole. Why would I do that if she couldn't do the first one? I had to take the sandel someplace else to get it fixed and pay more money. I would have preferred to have been told that she couldn't do it. In the end I was a guinea pig, used for practice, not getting what I paid for. I try to support new businesses, especially those of women, but this went off my radar! In response: No comparison. Never admitted amount was right. Never misjudged. See above about heel lift--already had one from you! I picked them up a year ago. False accusations won't help your business. I would think about how you treat your customers.

I love the attitude of Elizabeth. She “gets it” and also offers a service that is rare these days! Repair shoes, boots etc. she was worth the drive for me from Hudsonville!!!

Wouldn't recommend getting your scisors sharpened here. While the employees are very nice and they have a sweet shop cat, my fabric shears came back worse than when I dropped them off.

So impressed with the service we received today! The team at Foot Works are truly masters at what they do. We brought in a head lamp for hunting that we thought was a total loss. Not only was she able to sew the strap back together seamlessly but also provided a genius fix on the actual lamp itself. Thank you so much! We appreciate you and will be back with shoes and boots that need to be repaired also. A++++

Liz was so helpful and fixed my shoes while so quick! I hardly noticed anytime had passed while petting her two adorable shop cats!!!!! Highly recommend

Elizabeth @ Footworks absolutely rocks! She has bailed me out more than once fixing my boys goalie gear and also a boat lift cover. So friendly, attentive to detail and just plain helpful! I know others who speak highly of their service as well. - One happy goalie dad

I had a pair of boots where the inside fabric on the heel was worn, reveling the hard plastic form of the shoe and they just sloppily sewed it instead of patching it, so that was really disappointing. However, I asked to have my boots fixed by the next time it snowed and they made great on that promise and the price was very fair. Unfortunately, my shoes are still unwearable after bringing them in.