Durham Community Legal Clinic

It's frustrating when you do your due diligence, call in advance to see if they commission particular forms, to be told that they do, get there and the man at the front desk says that they don't. He could've gone to the back to verify with the person who stated that they do commission fee waiver forms before turning me away. He didn't want to hear anything I had to say. A complete waste of time and disappointment.

Very unreliable place. They change office hours randomly from week to week. Sometimes, when you go to their office for service, the professional you are looking for won't be there and they don't have when they will be available. Also, it's hard to reach someone over the phone. Honestly not sure why they exist if they can't provide service.

It’s free clinic have lawyers do soonest any request you need near to bus stop just walk 3 mints done my son grade stamped it for schools credit we are newcomers don’t have previous school credit sheets

Needed representation, did online intake, waited 5 days for a call back, missed call by a ring. Called back left message again, no call back. Got ahold of some very rude receptionist 3 days later who told me the voice-mail says up to 5 days for a call back so someone will call you back...5 days later someone calls back and tells me sorry we aren't taking any new clients at this time but I can give you a phone consultation. When told that neither the person who left me a message nor the rude receptionist, nor the website nothing mentioned anything about not accepting new cases, the individual says no it doesn't say anywhere that we aren't, why would it? I don't know so people don't waste time waiting? Cool, I waited a month to be told we aren't representing any new clients. Thanks for nothing.

I rated it a 3 because the response time I find to be quite bad. I called and left a message but nobody got back to me in 5 days as the voicemail said it would take up to 5 days for a return call. I had to call another time after that and then I was called right away. The representative was great and very helpful. It would help a lot better however if they hired more people so questions can be answered right away or even in person. Waiting over a week is a bit much for a response

This place sucks. They have no customer service. They rush you and only want to do the bare minimum.They DO NOT cater to the black community at all! There needs to be more black representation here.Good luck getting proper service if the color of your skin is not white.The lady told me she couldn't Notarize my forms because she is not Jamaican, which made no absolute sense.I would NEVER recommend anyone go here.This place is just tax dollars going to waste!

I was referred by a lawyer to give them a call for help with what I needed for the landlord and tenant board. They basically told me they couldn't help me at all . I wasted time waiting for them to call me back twice. I wasn't impressed at all

Didn't provide me with any assistance to help me with my situation with my landlord. Not at all kind to the people who seek for help during a desperate situation. I genuinely felt like I was talking to a wall. What's the point of this service to empower people and helping them fight for their rights in a new country.Human robots exist here. Thank you Siri/Alexa for educating me on my rights that I had already read online before coming into your office. Thank you for absolutely nothing!!!!!! You have left me feeling helpless for not having enough money to afford a lawyer.

Super helpful and responsive staff. They work on a financial needs basis but will still provide some advice if you don’t qualify for their full services. They helped out with housing advice and employment advice. What a great service available to the community!

Phew....Thank God for the people that know what they're talking about!!Stress gone???