Street Haven at The Crossroads

I was their 9 years ago.Wonderful staff.Enjoyed helping rinsing the dishes.The young ladies cooking made me laugh because l sweating so much.The food was delicious.

Overall a very good shelter. Staff member Nicola is particularly pro-active and professional. Whenever I have mentioned a need, she gets going on it immediately, whether it's to accompany me outside when I felt threatened by someone, or to get on the phone and find answers to my questions, she respects every woman guest and treats us as adults. Meals are sadly missing sufficient fruits and vegetables and complex carbohydrates such as beans and healthy legumes, however. Otherwise safe and basic needs all met.

Very serious human rights violations/neglect/ abuse have been going on by staff.Namely, Bobbi, Kim & Neesha.I first came to street haven Dec 2016. While I was there they used to kick all of the homeless women out of the shelter on Saturdays. I was going to school full time and volunteering while I was staying here, so this didn't bother me too much.On occasional Saturdays, I, as well as certain women with health problems were allowed to rest, my worker Nicola was an advocate for me and worked with staff so that I was able to rest,so I may go to school and work on gaining housing and employment. - as well I would get a saved dinner 6ish days a week because I would come in past 5pm most days. Staff were happier, and the door to the office was almost always open. Women were allowed to visit the downstairs donation room for clothing /shoes/tampons/ bras etc. I transitioned into FRED VICTOR,which Lynda and Jane have been trained to sell as a solution, when really its not, and most women that have gone to Fred Victor end up back homeless. - anyways I ended up saving about three thousand dollars while living at Fred Victor for first and last at 109 Pembroke. I lost my job to sexual harrassment right when Bobbi came back from maternal leave.I don't think Bobbi should have her job, when I went to her in crises, after having gone through sexual abuse at my job and working so hard to get my place, I had my LL's Steve and Vivian who work as poverty pimps slip an eviction notice under my door on the very first of June - when I went to Bobbi, she shrugged her shoulders and said there's nothing she could do, which was a lie - there is a emergency fund I would have been able to access from the city of Toronto to prevent losing my apartment. I was in too much crises to find this out until later.I ended up moving in with my ex out of necessity, and fear and trauma of shelters.I left in a haste from my apartment, in a state of crises, most of my valuables were left and lost.After moving in with my ex, he became progressively more abusive and ended up beating me. I had a tax return come back which I was able to fund a plane ticket out of town with.... This place used to be the closest thing to home I had.When I came back, about two weeks ago, things were much different. Much of the compassionate & involved staff working there, April, Mel, Bailey, Nicola, had all left.Women were no longer able to go into the donations room themselves, staff would go down and bring up something. The nicer staff would bring me up half decent clothing, the vindictive staff would use it as a power over you- addiontally, on this note **** DO NOT DONATE THINGS HERE*** I have seen staff take donations for themselves & then tell residents there isn't anything down stairs, when I see huge piles of donations coming in...Also, the staff I longer save dinners for women who have workout volunteering - yet every staff member helps themselves to the food donated by second harvest and cooked by the shelter cook. - when I came back and asked to have something to eat, Kim and Neesha both said it's whatevers on the counter - overcooked,hotdogs that have been sitting for over 4 hours, and bread. I am vegetarian and have trouble eating to begin with.but health is important if you eat bread every day you will become malnourished - it is a form of violence.Neesha refused to get an adult diapers from downstairs out of laziness for an elderly woman over 70. The elderly woman ended up wetting herself. Neesha told her to clean it up.Two Fridays ago they kicked all of the women out of the shelter in 30 degree weather,with no indication of local drop in's. I had received a threatening message about someone telling my ex where I was living and was petrified. Other women have health problems,or abusive ex partners, drugs addictions, people came home exhausted, with swollen feet, or high.They say girls can work nights, but then they come into the rooms and wake everyone up and 8:45. They lock the bedrooms at 10am and there's 4 showers/ 50 women.

Standing up for rights is looked at as aggressive behavior. Slandered my name to another client and breached my confidential information. Human rights file case pending. I always recommend this shelter to woman in need and got nothing but the worst. Proof to back up my word.

The best place ever. Supportive people. Very home, and welcoming with lots of great experiences. I can say. Most of the girls there are trauma experienced sad, hurt. Everyone has their own experiences for the most. I didn’t like my room as at night the girl across from my bunk bed would put music on when we tried to sleep. The other woman, would wrap her marijuana in the room (I kind of found that odd really) I told the staff. One girl was laughing and she got up and did some weird stuff and the other lady got up and was disrupted and upset. These experiences are very scary. Make sure your in a safe place.

This wrecking crew loves activities way too much uncouth and always playing games in the mud and making art that looks like kindergartners. Except Jen her work was marvelous. I’m bored too ladies so I’ll sense the right time to take back the day and night even though I wasn’t on the list and didn’t make the cut! Take care! And have fun. Have fun while being the best. I can’t work there but maybe bobie can hire Ms Noye I give her five stars and a Craig’s cookies. Sending over the cookies now. Joeking ha hahaaaaa

20, street kid and this place gave me the love and support that I never got from home, the staff in the 80s were the best.

I find the staff helpful, some more friendly than others. A respite from the streets with laundry, shared dorm-style rooms, and 3 meals a day. It's very clean; cleaning lady comes in and professionally mops and disinfects all the floors daily.

Discriminatory towards men,non binary, two spirited, Trans women, and others. Unclean environment. (Some very nice people living there, and some very social raccoons living near by that like to access the compost bin services at night)

I had a traumatic experience and ran away from home. This Shelter gave me the rest and support I needed. Nicola is so loving and caring. Her commitment is amazing. The director Bobbie made Christmas dinner for all the Residents herself. Every dish was excellent. I was lucky to be there for Christmas. All the Residents were given many gifts and brand new beautiful cozy pyjamas. They put a smile on all our faces.