Austin Gourmet & Crewe's Culinary Services Group

Austin Gourmet was great! We used them for our company party a few weeks ago and they arrived in a timely matter to set up the amazing food that we had ordered. Everything was delicious and I heard a lot of great feedback from my coworkers.They also have great customer service and reply back to emails almost immediately. Would definitely recommend to a friend!

My Fiance and I reached out to Austin Gourmet in early 2020 to cater our wedding in May 2020. The reviews looked good, menu options looked great, and the price was right. In the early stages of our experience the staff was keen and attentive when answering our questions and setting up the service. We paid out deposit in early March 2020 before the pandemic shut down services. That was when communication broke down. Our wedding was in May 2020 so we decided to wait a bit to see what would happen as it was going to be small and outside. In late March through to mid-April, when it became clear we would have to postpone, we began emailing, calling, leaving voice-messages, and checking the website and Facebook for any updates. After three weeks of multiple contact attempts the owner got back to us with an unprofessional response ignoring many questions and concerns we had. After we responded we did not hear back from him for another month. I understand that the pandemic has been difficult on businesses but much of the stress on both ends could have been avoided if there was clear communication about how Austin Gourmet was responding to the pandemic and instructions for customers who had dates booked and already paid their deposits. We spoke to a staff member three months later who kindly tried to refund our deposit but it was declined by the owner. We will be walking away and using another company in the future. If you value good communication, especially during these uncertain times, stay away from Austin Gourmet.

We used Austin Gourmet for our coprorate AGM and the service from the time we ordered to the end of the event and clean up was excellent. The event coordinating staff were really helpful in planning our menu and answered all our questions and even gave pointers for event day. The food was fantastic and the service staff were extremely friendly and helpful. Many of the reviews from the 126 people who attended were on the quality of food. We will definitely be using them again for our corporate functions.

After trying for 6 weeks to book them for our wedding we finally gave up. Either they wouldn't respond to emails or return calls. The food looked good so we figured we would still choose to work with them although they wouldn't let us do a tasting until January when we inquired in November. Eventually they told us to call after January because their menu was changing. We called to arrange a tasting and they weren't able to accommodate us at all. They werent able to give us a price or anything either. Just really bad customer service.

Austin Gourmet catered two charity events for our Society. The food was delicious, there was plenty of it, and a good selection. Our guests loved it. The service was excellent and very professional. Communication with the staff before and during the event was good, and we enjoyed working with the team. Very reasonable prices. We definitely would be working with them again in the future!

Wonderful service! Ordered seamlessly, worked with out non-profit budget, and delivered great food!

We used Austin Gourmet for our corporate lunch and learn for the first time in January 2018 and was not disappointed! The BBQ Beef Brisket was tender and flavorful. Excellent pricing and selection. Our client even mentioned that the delivery person was very polite and courteous. We will definitely be ordering from Austin Gourmet again.

I waffled about writing a review... but it’s been long enough!We hired this company for our wedding (November 2018) and almost all communication was done via email, which is fine. I have a deadly citrus allergy and requested no citrus on the fresh fruit plates, and to change the citrus vinaigrette to something else and was very very VERY clear (repeatedly) that I was deathly allergic to oranges and citrus and needed to verify they did not have any citrus in or on any of the food. They assured me they would make sure there was no citrus.When their delivery person came by and started unloading the platters, while verbally confirming with us there was no citrus and they had notes everywhere there was to be no citrus and absolutely no oranges, the fruit platter was literally a pile of oranges. He was handing us a tray of oranges while verifying there were no oranges.The dressing couldn’t be trusted, nor could the apple peach cobbler, so I was not able to eat anything except the mac and cheese (positive note: it was amazing Mac and cheese).The chicken that was supposed to be southern fried chicken was just pressed, breaded frozen chicken fingers.The apple and peach cobbler wasn’t fully cooked and was mostly raw dough.We contacted this company via phone and email and kept getting told by the same guy that a manager wasn’t available but they’d call back. They offered us $150 credit towards our next event with them. The bill was just over $1000 and 1/2 of the food was not cooked properly and it also contained the one ingredient they knew would kill the bride and they expected us to hire them again...? Really?A manager never called backAfter a couple weeks, we finally said we’d be leaving a bad review and letting people know what experience we’d had with them and suddenly this guy (the same one) WAS the manager and could refund us and we got 1/2 our bill refunded (the cost of the fruit, the cobbler and then $150 for almost killing me).I definitely would not recommend this company due to poor communication, unprofessional behaviour from the “manager” (don’t know if he was the manager or not), and poor quality food for uncooked cobbler and soggy frozen chicken fingers.The delivery guy was very friendly, though!

We have used Austin Gourmet twice in the past couple of years for our yearly Christmas party. They have excellent food, great pre-organized packages and their staff was considerate and friendly. We would recommend them for you next event. Catering sure takes the pressure off of the host, and unless you are Martha Stewart, I recommend to hire Austin Gourmet!

We were really satisfied after our tasting at Austin. Everything is perfect, the food is amazing and well priced. The staff are wonderful and very helpful. My complaint (and subsequent star loss) stems from their parking and location. Hooo boy they need to get their landlord on that or something. There are not nearly enough parking spots for all of the businesses there, and getting out is a ridiculous endeavour on a busy street.