The Alley
353 Reviews
$$$
- Thursday11 AM–9 PM
- Friday11 AM–11 PM
- Saturday12–11 PM
- Sunday12–9 PM
- Monday11 AM–9 PM
- Tuesday11 AM–9 PM
- Wednesday11 AM–9 PM
About the Business
THE ALLEY | It's Time For Tea! | It's time for tea!
Contacts
Website
Call Us
+19055348820
20 Bur Oak Ave b12, Markham, ON L6C 0A2
Hours
- Thursday11 AM–9 PM
- Friday11 AM–11 PM
- Saturday12–11 PM
- Sunday12–9 PM
- Monday11 AM–9 PM
- Tuesday11 AM–9 PM
- Wednesday11 AM–9 PM
Features
- Delivery
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- NFC mobile payments
- Credit cards
- Wi-Fi
- Takeout
- Dine-in
- Wheelchair accessible seating
- Wheelchair-accessible washroom
- Good for kids
- Washroom
- Casual
- Cozy
- Family-friendly
- Groups
- Great tea selection
Recommended Reviews
Jacqueline L
17.10.2023
The Alley
Love this place! Staff are always kind and they have the best drinks.
Jenny
07.10.2023
The Alley
We bought their signature drinks ~ Deerioca Fever & Royal No.9 Milk Tea. Deerioca Fever is brown sugar pearls with fresh milk. It is very tasty & not too sweet! I like it & will go back next time!
Ri
13.09.2023
The Alley
I had a fly in my tapioca. I'm trying to stay calm as I'm typing this. I came here on a friday night with some friends since we were visiting someone in the area. The plaza was the closest to us. I knew I should of went to Coco instead (in the same plaza), when I saw a bunch of people hovering at the store front. But against my own judgement I decided to go to the alley since I haven't for a while. Now I remember why I stopped going. The service was slow and it was rowdy inside. The other customers were also very loud. The parking lot had a lot of loud cars that eventually became obnoxious. I got my drink and drove home. I was half done with my drink when I felt a weird ball" in my mouth. Not a ball. Let the pictures do the explaining. IF THE STAFF WEREN'T SO FOCUS ON THESE OTHER CUSTOMERS MAYBE THEY WOULD OF NOTICED! OR DID A QUALITY CHECK ON THEIR TAPIOCAS. If they just let the door closed instead of letting these people walk in and out with the door wide open MAYBE this wouldn't happen. It's disgusting and now I have a fear of adding tapioca into any drink. NEVER coming again."
Sarah Bui
24.08.2023
The Alley
The wait time here is ridiculous. It took so long that even though I was second in line, I had to wait an additional ten minutes to get serviced so in total, 20 minutes to get a beverage. They had no milk tea left and only steeped the new batch for a mere few seconds before they put it in my royal no.9 drink. They also ran out of coffee jelly, boo.Lo and behold, the drink tasted super watered down so now I get everyone’s complaints here. It also made my mouth super dry. I haven’t been to this location for a year but the quality and service has gone down drastically. I was so scared to find a fly in my drink after seeing a review here on Google AFTER I already got my beverage.Update: I found an effing fingernail in my bubble tea. I am beyond repulsed!!
James Rivera
08.08.2023
The Alley
I wanted to try this place out because i always see a bunch of asian guys at my gym with their drinks. Moving forward... i will only ever get bubble tea from the alley! Great service!! The people there are extremely welcoming and nice. Their selections of tea go beyond your traditional bubble tea places. The place is clean and well decorated. My first visit here i tried their sample for the day ( Royal Number 9) highly suggest it!Have been back every Sunday for the past 3 weeks!
John Wong
28.07.2023
The Alley
The drinks are good and the service is decent but I don't like the fact that they allow kids from the close by high school to come in after school and take up the tables and seats without buying anything. And there are couples making out at the tables and then go into the washroom together doing who knows what. Seriously, the seats should be for paying customers only. I know the staff can only do so much but I don't wanna use that washroom.EDIT: Changing my review as the response to my complaint was so quick. Thank you to the ownership/management for being so swift in rectifying the issue. I'm very impressed!
Eva Liu
23.07.2023
The Alley
Their drink is not bad but this place ran out of tapioca on a regular basis. I don’t understand how a bubble tea place operates without tapioca??? There are so many options in the area so go elsewhere to avoid disappointment.
Alex Wong
22.07.2023
The Alley
I would be doing a huge injustice by giving this store a good review. Your tapioca will be weighted and if it too much, they will remove even one small tapioca just to reach the weight. The quality was so bad, i've had better bubble tea 5 years ago at pacific mall. My mouth felt dehydrated and can't help but think that tap water was added to my drink. On top of all this, I've heard some pretty terrible things about the owner. Support at your own risk.
Ivan Choi
19.07.2023
The Alley
Quality at this location is pretty consistent for the most part. Absolutely loved their Deerioca Ube Taro! The odd time I do get watered down drinks from this place... which prompts me to visit their competitors until I feel like it's time to give them another try.
Megan Wai
11.07.2023
The Alley
Fast service and friendly staff. Francine was super sweet!! Ordered my usually which is the iron goddess and it tasted delicious. The tapioca was nice and chewy and the oolong tea had a nice floral flavour.
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Map
20 Bur Oak Ave b12, Markham, ON L6C 0A2
The Alley