Touchtone Flooring

We had Anil Pandir as our Sales rep and he was fantastic! Our 1st choice on flooring was back ordered and we were on a tighter time line! He helped us find a different flooring that we actually love even more!! He made delivery extremely easy and was available to answer any questions!! I definitely recommend calling Anil! The store is gorgeous as well! So many choices!!

Great service! Me. Anil was accommodating and provided affordable pricing for the carpet and installation. Thank you.. I will be using their service again for sure~ Bhoomi

I purchased tile for several floors and showers and used their installation services. Samuel was fantastic to work with, prices were good, and the installers did a great job on time, in only three days. The installers had to come back and fix some grout mistakes and they weren’t great cleaning up my house after the job but overall I had a great experience that I would recommend.

i have been dealing with Hamza for the past few months and had nothing but amazing service always goes out of his way to make sure i get the right product and help that i need. I highly recommend

I went with Touchstone to do vinyl plank throughout my entire condo. Anil was fantastic throughout the whole process!! He answered all my questions, and was available and responsive even past work hours. Anil's respectfulness and know how made the process much less stressful. I also went with their own product and it is absolutely beautiful and affordable.You pay in full before the project starts, but they are very good about refunding unnecessary costs as the project finishes. They met all my condo companies requirements and were experienced with condos.The installation was also good and the floors are beautifully done. They do not clean the floors or any of the dust afterwards, so do not expect that! Also the product delivery people, and the installers did not wear masks (October 2020 during Covid-19).Overall I recommend Touchstone and especially Anil for vinyl plank flooring!

Don't come on a Saturday if you want to take anything home with you. Friendly service and a very large store that is under construction

Anil from touchstone flooring had made our renovation project experience very smooth. He has been very helpful and responsive from start to finish. Pricing is very reasonable with excellent quality of workmanship.Alex, the installer, is very professional and knowledgeable on his trade. On point to his schedule or deadlines.We are very please with the overall experience and would not hesitate to recommend them and look forward is using them for future projects.

I had a really good experience with these guys. We dealt with Manav who pulled some strings to keep our instal date. Our installer Manual said it was gonna take 3 hours, took the poor guy closer to 5 hours to do the stairs. I was not worried about how long it would take. It was just a set of stairs with a couple of pie shape pieces and a 90 degree turn. No seems are visible, he reinstalled the baseboards and cleaned up. We went with a pattern on the carpet and absolutely love it.

Absolute joke on install.Both vinyl and carpet.For the carpet.They didnt cut out the vent holes there was a door to a room where they just cut a strip and left it there .. they re used one of the transition strips even though i paid for new ones. it was bent and half mangled i had to call them several times and wait almost 2 weeks to get them to put in new strip then i see the transition strip in hallway attached next to carpet but not on it... absolute horrible install..Then the vinyl didnt come when it was supposed to then the guy they sent to install didnt even know it wasnt there and also didnt know he had to level floor wich i paid for... he did so at 9pm... then came back 2 days later after i called again several times to install also at 9pm...They left 150 in gift cards and bottle of wine in my house as an appology for what the sales guy admitted to as an absolutely horrible install all around. Wich was nice but i dont want wine and a gift card i want the install i paid for done properly... tried to call about the strip they placed next to carpet as you can see in photos but no one responds anymore.If your looking for quality and service i strongly suggest you avoid this place because you wont find either one of those here.

Beware!!!! This was the worst company we have ever had dealings with. We should have known there would be trouble when the delivery guys wanted to leave the flooring outside at -30, and they expected two seniors in our 70's to carry it inside. When the installers came they didn't want to do what we paid for , and my husband had to start the removal of lino, before they would do what was paid for. Two walls had to be painted because of damage, ALL doors and door frames had to be washed because of black hand prints and smears, and we had to clear out the garbage and load a truck to take it to the dump. Every flooring company we've delt with over 50 years has taken the old flooring and garbage away. They put a dent in the 2 week old fridge, again not even an apology. After the install the floor felt like you were walking on a sponge, so they had to find another crew, took 2 weeks, and they had to remove half the dinning room and living room to repair the inferior workmanship. We were dealing with Alex the estimator and he said there would be some restitution, that didn't happen. Flooring is the same price everywhere, it's the install that shows the companies quality and customer service. This company has no customer service.