Superior Propane

Phoned about getting two 400 lb tanks to run a whole house generator and was told it didn't meet their needs threshold.

My Father Richard is 82 yrs of age he switched to propane from Electric heating because of the power issue of power outs in his area. Since he has used Superior propane he was told he wouldn't run out of propane, well in the 3 years he has run out 1 time in a snow storm and before the storm he requested delivery and was told you will be fine no problem. He ran out and I had to clean the driveway off in a snow storm. Now this year to date my father is calling me worried that soon he will again run out he has only 8 pounds of propane in the tank after he called them a week ago when it was 30 pounds and they said not to worry. Today I was over there cleaning the driveway off for the truck to arrive as they said it would to fill the tank..........NO TRUCK ARRIVED.......as of 9:30 PM tonight. This company I told Dad that if he runs out in the morning we will go to another company ........There is no reason the propane couldn't be delivered today POOR SERVICE should be this companies name........UPDATE.....WE WENT TO ANOTHER PROPANE COMPANY.VICTORIA PROPANE VERY NICE LOCAL BUSINESS AND BROUGHT THE TANKS AND FILLED THE TANKS 2 DAYS AFTER I SWITCHED OVER ,IT's A FAMILY BUSINESS 5 stars

Must use 1000 Liters - We have two fireplaces in the house only source of heat in a 5 bedroom house. We can easily use that amount. Staff replied NO - you will use half that. Terrible customer service, they are refusing people the right to choose their source of heat in there home because we are not a big enough customer so they think. It sometimes is the little people that will see your company through in the hard times you might want to remember that. I would not recommend this company - Use VI propane amazing service.

Had an initial struggle to get hold of call centre. Did speak to a very friendly/ knowledgeable agent to resolve issue. Also received a follow up call from Superior Propane to confirm my issue was resolved. I am so far very impressed with attention to detail. Thank you Superior Propane for positive client experience.

Seriously those in authority. Dismiss your management team now while you still have a chance. Your credibility will take years to re-build. Terrible service, terrible reliability. They only thing they still do right is send the bills out on time. I'm done with these guys....

After months and months of waiting to get my propane filled a service tech finally shows up and informs me he cant fill the tank because of the due date on the tank. Okay fair enough, this is in November by the way. He says they'll replace the tanks for us and fill them up then. Meanwhile all winter long Im forced to use a 60 pound propane tank to fuel the stove to cook food. Fast forward to end of April and dozens of phone calls later and still no tanks and still no propane. Should have cancelled long time ago, because first call to Vancouver Island Propane Services, and an actual human being answered the phone! No automated B.S.!! They were ready to replace the tanks and fill them up next day. Now currently on hold again with superior to go through the cancellation process (Im sure they will make it difficult)

Yet another gas company with no organisation or accountability in this town.3rd time calling them to get propane and still no idea when we'll get gas. Companies are supposed to be proactive to get your business but this company seems to forget they ever spoke to you once they put the phone down.

Much more expensive than local companies-- also charge for delivery but mask them with words which make it seem as if the charges are part of a requirement from government or another regulatory body, when in-fact they just add 3.3 cents per litre to the price of the propane.

Usually nice people on the phone but the worst organized company I encountered in my life. Every delivery some issue. Most of the time an issue that costs me money.

Impossible to reach. We were supposed to get a delivery 12 days ago and they have yet to show up. I have tried calling over half a dozen times and sat on hold for sometimes over an hour listening to the recording. I have also sent emails and tried their chat" feature which is always "currently unavailable. I wondered if they had gone out of business but then saw one of their trucks in our neighborhood. I wish I knew what was going on"