Durham Community Health Centre

Staff and Doc are awesome even for a difficult patient like me.

I LOVE THIS PLACE! My mother has diabetes she is low income she lives with a disability and she comes here. She volunteers in the kitchen with carmen who is a total doll. She also sees Shirley who is so kind and compassionate. Nicole at the front desk is just phenomenal!It’s very important when accessing services and resources that you are treated compassionately and you are not judged or stigmatized.I started coming here as well for counselling with Michael. He is such an amazing person I was a little sceptical at first with a man been my counsellor due to my drama and issues. He has helped me change my thinking, build my self esteem and change my life for the better!

I've been going to the Community Health Centre since before they moved to their current location on Grassmere and I've always had mixed results but I'm leaving a review now because the last nine months have just been unbelievable. I was essentially abandoned at 19 weeks pregnant after being repeatedly assured that a midwife (my preference) had been arranged and that I would be contacted with further instruction. At 21 weeks I called the health centre to follow up and was told they had no idea what i was talking about. This was after four separate times of me asking if everything was good to go because, due to past experiences, I didn't believe they were arranging it. The next four weeks or so Nicole had to scramble to find me any O.B. that could take me on because it was way too late to try to get a midwife at that point. Getting my baby vaccinated was another nightmare altogether, I never did end up getting his vaccines done here. Yesterday I went to an appointment get some vaccines for myself and AGAIN nothing but a headache. These are just a few examples, I have so many more.The patient to medical staff ratio seems to be way off compared to other places and it really shows in rushed appointments and incomplete records. Nicole their clerk is amazing and I can imagine she doesn't get paid nearly enough for what I'm sure she has to put up with everyday from frustrated patients. I work in healthcare and have no problem giving the benefit of the doubt but even I get frustrated with this place!

The receptionists do not answer phone calls or respond back when you leave a message to try and schedule an appointment. Trying to get an appointment or a hold of the clinic is very difficult.

I have been trying to get in contact with a doctor for over 3 weeks now to start hormone therapy. The lady who helped me at first, Julie, was very lovely and accommodating until she started to ignore my emails. I was told that I would receive a call more than a week ago from the Oshawa manager Sabrina to book an appointment. I have not received any calls to book my appointment with this doctor, nor have I received any emails from anybody at the clinic about why I am being ignored. I definitely will never consider or recommend this clinic.

I am disappointed that I have to leave this negative review but I am extremely frustrated with this clinic.I have been a client at Carea since I was child. My primary care physician - I have no problems with because he is amazing at his job and provides me with exceptional care, if I could rate him 10/5 stars. however it is the front desk and support staff that do not have their act together, they are not even worth the 1 star. They are rude, dismissive and cold. They do not follow up or relay messages and they’re notorious gatekeepers.Direct message to front desk staff. I do not come to the doctor because I think it’s a good time. I may not look sick to you but that’s how it is with invisible illnesses. I’m sorry my presence inconveniences you. Trust me, I don’t want to be there. However this is your job and you choose to be there so either be there and be courteous and cordial to the clients or don’t come. Your job is not to belittle clients or make them feel like getting treatment is ruining your day. Your attitudes are disgusting and immature. Do Better

The absolute best for the biggest range of services! Fabulous staff, programs, and resources! This agency fully deserves all 5 star ratings.

Love the caring staff towards the community! They helped me get control of my blood sugars using diet and exercise. There are so many great services for young and old! They have a doctor/nurse/social workers and alot of great staff! They having lots of stuff for kids as well. Great programs for new parents or single parent to get involved in. I have been going to this place for around 10 years now and can only say good things about this place.

Very disappointed!! I've been a patient with you guys for well over 15 years. Everytime I have an appointment booked I'm always without a shadow of a doubt called back to reschedule every dang time. Not only that how come you can never seem to keep staff I've been trying to get a diagnose of a issue I'm having since February but I have now been passed through 4 different doctors/nurse practitioners ?? That's a joke!! Now come to today's issue someone called me this morning to once again *surprise surprise* to reschedule my appointment tried calling back and keep getting either hung up on or voicemail how non professional. I never speak up about anything but people have their limits and I have reached mine with this facility I think its time for me to find a new place/new doctor.

Its over a year later heres a update on review. I got help here. But I dunno if I'm welcomed here anymore. Because of my experiences with the ajax 360 baly clinic i recently went thru bullying there. And invasive people and strange behavior from my family doctor. But I'll tell you all the good things now so you know what it was like currentlyThere's a nurse, she's very nice. And always pleasant to be around. She's tended to my health needs and somtimes even listened when I was feeling a bit down. Somtimes I make nice comments about the stuff and things in the room that they gift to those who visit. I once saw a cute polar bear.There's a few receptionist here that are always nice to pass by and schedule appointments. Some of the receptionist even have neat decorations to look at when maybe they are busy with calls, or bookin ur appointmentsThere's especially one person who worked really hard to coordinate me to a family doctor over a year ago. Was there for me as best as could be to get me thru it and processed. and I think I told her I was grateful back then. I hope I did. Somtimes I'm lucky to speak with this person on the phone when booking an appointment. So many are nice hereThere was once a person at the front entrance to monitor ur covid questionionerWe suffered together. And we managedto stay safe all yearI somtimes cried here because of events, somtimes I made mistakes like forgetting to book on a decent time ahead of time. They even called me about rainy weather somtimes cause have to walk there. The Team can be so thoughtful it's nice and refreshing to experience that.