Smart Start Canada Regina

While the staff and management of this office are hardworking, respectful, and patient, this company -aided and bedded by our provincial government - are extortionate and greedy. While the service they provide may well have value, the way in which they provide it does not match the standard of ethical behaviour that most other companies are held to.

Went there with a friend left vehicle overnight, so it was there in the morning keys were there for it as well. You have to call a number outside of the city in order to even make contact with the people that are working at the shop and the communication between them is terrible. Not only did they not do the job on the vehicle they had to book for another two months down the road because calling the number only gets you to the operator in Ontario. They don't even have a phone on the premises, so making arrangements with him is one of the most difficult things ever.

You could not get any worse service and a more or brain-dead employee, and also had 4 cigarettes when he was in and out of customer's vehicles. I would not give this place even one star but google make me have at least one.

Terrible service from awful, and uninformative employees. The initial install failed on cold Friday morning and my wife was stuck without a vehicle, I quickly began inspecting the wiring coming from the head unit leading to the relay and wiring into the vehicles ignition. The install was terrible to say the least, wires were stripped and twisted together with new ones, some tapped up and others simply left bare. We were then stuck with no vehicle through the weekend until Monday when the tech had time to come inspect the smartstart unit, and told us that the relay unit was not working and that they would have to remove it and reschedule a reinstall another day later in the week, still leaving my wife without the ability to drive her vehicle. When they called, at a moment's notice we were expected to show up and be at their office so they could fix their mistakes. When we arrived at the shop it was pretty typical aside from the most senior staff member didn't wear a mask through the majority of the work being done. Finally I'd like to note that I feel the second install will fail also due to the wiring, although they soldered the wiring this time none of it was sealed or shrink-wrapped, just tapped with clear tape. All of these little issues are direct proof that SGI needs to offer more than one outlet for this service!

Twice I had a problem with the device and spent $222.00 and they said that there is no problems with the device, and now I'm having a problem getting my money back. P/S These problems were nothing that I have done wrong!

Service and the customer service is really helpful

This guy has the patience of a monk. Wasn't there for myself, helping another person out to make their appointment, but watched him deal with an unruly customer with grace and tact.

Got done what I needed to do. Friendly staff. Very professional.

Just finished a year of the interlock program. The device is stressful to deal with at times and you must be persistent with the call centre to get anything done. Curtis the tech at the regina location is as knowledgeable about vehicle mechanics and the interlock device as they come. If he is seemingly less than approachable at first try sparking a conversation, it makes his time and yours more enjoyable.