Shoppers Drug Mart

I have used this pharmacy for almost 25 years, they are amazing and today Frank Sicoli went over and above to look after me. I have no words to say how thankful I am for this pharmacist and his store. 5 stars, highly recommend

I’ve been going here for 6 years, today was the last. I’m going to Bojio pharmacy from now on. 75% of the time my prescription is not ready when they say. 50% of the time when they say come back in 30 min, 2 hours later it’s not ready. They can’t seem to fill renew prescription. Yesterday , after asking for a renew prescription on March 30, (today is April 21) I was told they have been sending a request every day with no response. I guess if the doctor doesn’t answer the first 14 faxes you just keep faxing…. So yesterday at 3pm I sent an email to my doctor. This morning at 8:47am my doctor emailed me that they sent my prescription in. At 4:30pm I went in to pick it up and was told they needed to call my doctor and re-authorize it. I asked for the pharmacist - she was at lunch. Asked for the manager - they left at 4pm. I was then told it was my doctors fault it took so long, they are understaffed, the computer hasn’t been working for 3 days, and best of all the government cut the funding as the reason they were not able to fill a prescription in 21 days. Not once at any time did anyone apologize for not filling my prescription.

Always have issues at the pharmacy. For example today, I was told it would be a 30 min wait for a prescription, and after 30 mins, was informed they had not even started it yet. Additionally, I do not find the staff friendly-they consistently make it clear they do not want to provide cashier services and heavily push self-service check outs.

Absolutely the worst pharmacy I have ever delt with. Staff is extremely rude and nothing is their fault. They mess up every other prescription and every prescription takes them a rediculus amount of time to prepare. It once took them over 2 weeks to fill a prescription just because they had to mix it themselves. They have a tendency to never check the fax machine so the whole point of sending something to them to be ready for pickup by the time you get there is completely lost. They will try and make up for your wait time by saying they will deliver it later on in the day and then it never shows up. Do yourself a favor and take your business elsewhere.

Either aliens abducted the pharmacists or they gave up answering the phones because we haven’t been able to reach them for days. Friends and neighbours shared same frustrations. Either way, we hope they are ok. Oh, and when you do go in, the service moves in slow motion. Surreal.Boggio down the road seems to appreciate customers more. Try them instead.

I wish I could give zero stars. Consider using EVERY other Shoppers pharmacy before using this one. The staff working here is BEYOND rude. I went in to ask some questions about baby Tylenol and the pharmacist was so RUDE. I just wanted to know what else I could give my teething son for pain relief and was basically told nothing. The pharmacist has ZERO customer service skills. And the techs are no better. She was listening to my conversation with the pharmacist - she laughed rudely and rolled her eyes at my questions. So unprofessional. I will NEVER be returning to this Shoppers. I left the store fuming. Do better Fonthill Pharmacy staff and have some empathy and compassion for your customers.

Went to shop for makeup with some friends today, Nancy helped all of us find the right shades and makeup brands and knew her stuff. She is amazing!

I was at the Shopers in Fonthill looking some special creams for my sons sensitive skin . One of the employees, Brandon helped me so much and his approach was so kind and professional. His customer service is on high level and you need to have more employees like Brandon . Thank you Brandon being so kindYour Shopers Loyal customer

I don't know why this place has so much trouble filling basic prescriptions....my husband and I both have had issues. I dropped off my prescription and I was told it would be ready in a couple of days (most pharmacies have it ready by the evening). I come back and guess what? No one can find any record of my prescription. It's not the first time it's happened with this branch. It WILL be the last time I go there. I'd rather suffer without my prescription and wait to go to somewhere reliable then go back here again.

I can't image any reason someone would be on hold for 34 mins AND counting, to speak to the pharmacy.No matter when you call, they are always so busy