PowerHouse Gym Mississauga

As an entrepreneur I have the opportunity to test out new gyms across Canada and the U.S. through my travel. Although this location was recommended to me by a good friend, I found my first visit very appalling.During my workout I watched a man throw every dumbbell on the rack (above 50) to the floor after incline pressing; his friends soon after did the same. The level of respect for the gym, other gym members and the gym's owner was clearly zero. Leaving this mess for the staff and other members to clean up was disrespectful. As a powerlifter, I can appreciate heavy lifting and tolerate noise, but understand that weights need cushion support to not be damaged.This man later began to verbally insult and belittle other members, specifically woman. In one instance, the man grabbed a woman and removed her from the machine she was setting up to work out on. She was one third his size, and she stood no chance.I would encourage the owner to not tolerate disrespectful behaviour nor harassment for their clients. If they do tolerate it, it is a red flag. This is not a gym I would recommend to anyone looking for a respectful, motivating gym environment. I will not be returning.

If I could give these guys negative stars I would.I have moved from Ontario in January 2022. I called, emailed and even sent someone I knew to cancel my membership. NOTHING!Nobody looks at there website messages or attends calls. I got hold of them a few times you guys said it’s cancelled after you pay what’s in collections. I paid it and now I got a letter from collections again saying I owed $500??? Are you kidding me. Stop ripping people off. Cancel my membership NOW!

Wow alot to say. Where should I start.The gym itself is nice and clean however,During covid once I cancelled my membership, they still charged my card every month which became a problem and once gyms reopened I went back to talk to someone about my issues about the cancelation and it was confirmed to be cancelled and I had no problems after.(Keep in mind this was 2-3 years ago now)Yesterday, I get a call claiming I have an outstanding balance on my account which I was obviously very confused about. I called and I have never experienced such a rude customer service in my life.The girl on the phone was so rude and unreasonable. As I was saying the situation and my confusion I was cut off and told that I was wrong, told I need to pay now. This made me feel like it was a scam to be completely honest.So I then continued saying I no longer even live in the area and to look into the issue on their end. And then got hung up on.I’m not sure what this woman’s name was or position, but this gym should reconsider the placement of this person.The cleanliness and atmosphere of the gym is not enough for me to recommend this gym to anyone. This woman, the feeling that I was being scammed as well as being stingy with the cancellation of my membership initially completely turned me off.

I haven’t visited this gym in over 2/3 years. I was told I was signing a 1 year contract pre- covid and still kept getting charged up until 3 months ago when i placed a stop payment. Someone reached out claiming I owed a bill and was going to get sent to collections over except I came in person to cancel the membership even though I moved.I have paid over $250/300 in membership fees for a gym i barely used and they’re still trying to collect more money or send me to collections. Really poor business model if you ask me and firm prior reviews seems it’s to take advantage of people ! Completely unfair. I also tried to reach out to head office or a senior manager , the manager who picked up the phone refused to put me in contact with them or give me his name. Very unprofessional would not recommend

Absolutely disgusting & ridiculous customer service at this gym. Worst experience I’ve ever had trying to can el my membership.I’ve been trying to cancel my membership since 2020 and it’s now March 2023.I have been in to the gym multiple times and been on multiple calls with these staff members to cancel my membership and it is STILL NOT DONE. I have changed my banking details and am now receiving calls saying that I am going to be taken to collections for this matter.On two separate occasions the staff member refused to help me and claimed to “have better things to do” other than help me resolve this matter over the phone.It doesn’t matter how many times I’ve explained that I am not able to get back into the the gym, they refuse to assist me in cancelling this and INSIST I come in to resolve the matter.I’m highly disappointed, this gym used to be epic!

This gym dont cancel the member ship over the phone, Very rude staff in the front especially the girl with the blonde hair, Not worth it, the gym stinks, Plus they charge u a full month payment when you wanna cancel, Completely trash customer service

I love this gym!!! The price are unbeatable with the wights they have and friendly staff especially the blonde girl she is the most friendly one I talk too. The only down side they are not 24 hours

Best equipment at affordable prices. The facility is super clean and has additional services such as hydro massage, sauna, Physiotherapy and tanning beds. My friends and I truly enjoy this gym, highly recommend!

Honestly the only bad reviews come from absolutely unbelievable members. I come to the gym everyday and I over hear the same story, EVERYDAY. The customer issues a stop payment by their bank and then wonders why it’s questioned. If a member signs a contract, they should abide by it. The bad reviews come from the ones that don’t. Simple. GOD BLESS THE STAFF, as they are beyond professional dealing with these type of people. The gym is kept extremely well and there is a wide variety of equipment. I notice lots of great machines that I don’t see at other gyms. The washrooms are consistently clean, the gym has a sauna, hydro massage bed and great classes to join as well. Finally, the price is unmatched. I’m happy I found this gym because it is everything I was hoping for. I will not be going anywhere else, Truly the best gym in Mississauga.

Great affordable gym in Mississauga. I’ve been coming here for few years. Although things have changed around but still get you covered for your basic workout needs. Lots of machines, free weights around so you don’t need to worry about waiting your turn. Yes It does get pretty busy but I think once you go a few times you’ll figure out what works for you best. Peak hours don’t really effect things much especially that the gym is big. With the addition of new racks I never had a problem finding a squat rack and even if they’re full they usually open up pretty quickly as you warm up.Now let’s discuss charges, there are fees, yearly maintenance and what not, which you may need to keep an eye on if you end up not following up on things or if ur credit card wasn’t charged for some reason like expiration and all that. My advice, don’t neglect just because it is a cheap gym membership. But even if you do it’s not that big of a deal comparing with other gyms.Lockers and showers are okay, I used to shower here back in the day but not sure how things are after Covid. Overall great affordable gym. Have I been a member even when I moved around and joined other gyms. Yes! You can’t get a better deal than this and you’re always welcome back!