Bert's Bikes & Fitness

Friendly and helpful staff , good selection for most average bikers , just not much for the hardcore enduro/freerider/bike park kind of riders like myself. Coming from a bmx background I used to get all my bikes and gear here as well as motocross stuff also ,and years later when I turned 18 and started riding motorcycles I would also get a lot of gear and other motorcycle stuff here. Unfortunately I haven't been back in for years and when I came back in for the first time after 5+ yrs I was disappointed to see all the mx and motorcycle merch and vehicles were gone , they dont even have a simple pair of mx gloves (fox,thor,fly..etc...) and they dont have really anything for the mtb rider type such as myself. I ride aggressive style full sus and hardtail bikes and the selection is very limited and what they do have is all at the high end if the msrp whereas you can get most of the stuff online far cheaper. Buttttt do not get me wrong they are a great bike shop, just geared more towards your average road/light bike path rider and weekend warriors, great selection for that style of riding. As u said staff is extremely friendly and helpful. They have it all from retail sales personal to knowledgeable mechanics. I will always have a special kind of love for Bert's as they were there with me from the time I was a young 5yr old getting into bmx and dirt jumping to my dedicated bmx racing years and from my mx to motorcycle years and even so still now a days for my mtb needs (just not as much as I'd like).. I'm 28 and I've been going here for almost 25 yrs. Definitely recommend Bert's to all riders at all levels.

Went Bert’s in Orchard Park location and had the Best experience not only did they have the part in stock they were able to take the sprocket off the old but replaced it on new wheel as I waited 10mins if that would certainly go back for any service work, friendly courteous and knowledgeable…. Best regards Jack

I'm very happy with my new bike! I was greeted with a smile with both Jim and Joe! They answered all my questions and my helped me pick out the perfect bike. I definitely will be shopping at this location again.

I walked in to get a tube for my bike tire today. Instead of having and selling it, like they have before, he told me they don't stock it, won't have it and i should go on Amazon. Then as im leaving the guy shames me for having a Chinese bike, and using Schrader valves and more. First, my bike is manufactured in Canada. Second, Schrader valves are better than the other one. Lastly, i may not go to Amazon, but I'll take my business elsewhere and suggest to anyone reading do the same. I should have asked, but I'll but half their inventory is from China...

Just picked up from the Hamburg shop my 40 year old Ross EuroTour 5 speed bike after getting new tires, level 2 bicycle tuneup, that made it look like a new bike. It was quick, excellent professional service, and very friendly helpful staff. Thank you. Dan Schwarz

We visited Bert’s yesterday to look for an adult size tricycle!!! We received top notch service at Bert’s from Ryan K. and Jim the manager!! We were helped the minute we walked in the door! Taken directly to the tricycles and was able to let her ride around the store!! The tricycle was perfect for her! Ryan then assisted my husband with a bike that would fit his size and what he was looking for! Ryan and Jim happily looked into specifics for my husband and made sure he was investing in something that wouldn’t work for him! They then directed him to an e-bike that was reasonably priced and he fell in love! Keep in mind this was all 30 minutes before closing we received this phenomenal service!!! It was after 6pm by the time they both tried out their bikes! My husband then mentioned I needed a new bike as well and Ryan was quick to assist even though they were technically closed already! They processed a credit application for us and made a sale on 3 bikes and 3 helmets due to their prestige customer service skills! They didn’t have attitudes like most people would before closing! They were extremely helpful and fitted every one of us with a helmet! These guys were amazing! We appreciated the service we received and are excited to have our new bikes delivered to start a new adventure. Thank you Ryan and Jim for your service! Your expertise and extraordinary customer service was not left unnoticed or unappreciated! Thank you!!!!!! This store deserves more than a 5 star review!!!!!!

Nice selection. Please ignore the previous rude review that was my former friend hacking my account.

I just went to look at exercise equip.Jared was 100% knowledgeableAnswered all my questions. I will be back.

Noah has provided expert service on my road bike for last few years. Recently my rear derailleur hanger broke while I was riding which caused the derailleur to crash into my rear wheel. Noah was able to thoroughly review every component of the derailleur and get it aligned and working properly.My road bike is a Fuji SL1.1 with electronic shifting and hydraulic brakes. Noah has been my go-to for repairs and maintenance. He does not disappoint. Highly recommend Bert's Bikes and Noah!

“Jim” the operations manager promised to get back to me about an issue I had with a recent purchase. Then proceeded to dodge my further attempts to connect with him and ultimately never responded. I wouldn’t buy from Bert’s, not price competitive, staff knows next to nothing about the bicycles in their store. Won’t be coming back here again. On the other hand I’d like to give a shout-out to Kick Stand culture in East Aurora. Awesome staff, friendly, knowledgeable and I got a great deal. Go there instead!