Okotoks Home Hardware Building Centre

I shop here regularly. Most days the experiences are good, but other days, it's difficult to support them.The store in my opinion needs a serious reset. The amount of old junk in some parts of it are just nuts frankly. Half the time you stand in line at the cashes with you not knowing if a cashier is there or even them knowing that you are waiting to be served. All this because the insane amount of junk cluttered around that cashes so much so that the cashiers can barely see over the pile of junk.Simple products like an advertised sale in a flyer on Drywall Compound...... they don't even stock the product.....why is it on sale if you don't stock it...... no I don't want to wait a week for a bucket of drywall compound to be ordered and arrive from the warehouse..... it's not like I'm asking for a Gazebo kit to be in-stock.Wood prices are competitive, so are most other building materials. Staff can be awesome, but they can also be a challenge to get assistance from at times, moody would be a good way to describe it. Not expecting Frontline workers to be perfect, but nonetheless it is something to note.Like I said, it really is a hit and miss experience here. A new, larger, brighter and more well stocked Home Hardware is badly needed for a town approaching 40,000 in Population.Will I keep shopping here... Absolutely! I just know to prepare myself to be let down when coming here. Don't have high expectations and you won't be disappointed!Thank you for being part of our town, but work is needed to provide a more complete and harmonious shopping experience to your customers.

Great place, good staff, I purchased the best hammer

Amazing Store..if you can't find what you're looking for here..? It likely does not exist..!!Very helpful Staff - Tons of stock..!!Excellent, will Drive the 15kms to go there...blows Home Depot / Lowes totally away.

I have never had a bad experience at this store and today was no exception. Thanks to all the staff for making it such a great experience to shop in your store.

Always have happy and very helpful staff great store

Nice place to go for all your home improvement supplies. Very friendly staff.

I prefer to support local stores, and have found the staff to be very helpful. Even for a small store, they carry a lot. I've shopped there for years, and mostly without any issue.But, I've recently experienced an issue that has left me no choice but to not shop there anymore.A while back, I was helping my mother and doing some work on her rental. I ended up going to HH two times in one day. On the second trip, I decided that it would be better to get everything under the kitchen sink" so that I wouldn't need to make one more trip. I thought it would be easier to purchase everything and return what wasn't needed

Really good customer service, the had the last 2 filters in the area for my humidifier.

I called the store looking for a product , the associate went to look for it and found it. Very kindly asked if she can hold it for me since I live in Calgary and might be there not until next week to pick up.Excellent service !!!!