Gemstone Salon & Spa

I’d like to start by saying the girl that did our pedicures was VERY NICE and enjoyed her company.That said I feel we way overcharged for the end results of our pedicure. Neither of us had our toe nails clipped. Or probably shaped. Extra skin around the nail was not cleaned up. We were rushed with our service. One tech going back and forth between the 2 of us. Nearly $160 for a pedi should be amazing. This was far from it.

My hairstylist was amazing! Did not get her name but she is from Estonia. My hair are so nice and shiny. Will recommend 100%

NOT RMTs for massage - insurance coverage was denied. Although they have it posted at the cash and make you sign for it before having a massage - it is a little late after you arrive and are ready to get a massage. They should make this clear on the phone when you book. They have a type of certification, but it isn't recognized.Massage and facility was nice, but i obviously would have gone somewhere else that offers a similar experience that my insurance would cover. I'm with Greenshield.

Today I booked a massage with Ken and holy moly is this guy amazing!! Super professional and extremely helpful and overall very kind! I super duper recommend this place. Ken also gave me some really helpful tips for my carpeltunnel/pinched nerve for when Im back home!Thanks again Ken I hope to be able to come back sometime :)

I was a little hesitant about booking the gel pedicure due to the price, but Alix was extremely professional and took her time to ensure my experience was beyond excellent. The pedicure took approx 90-100 minutes, so I didn't feel rushed. The spa was spotless and the service was great! I also had a haircut booked with Blake as I was a little overdue for a trim. He did a really good job with the trim and I left feeling really happy with the service I was provided. 10/10 would recommend.

Came back to review a second time as I had such an amazing experience again. Tammie & Alix did my hair & nails for a trip and I absolutely recommend them to anyone! My nails lasted the whole trip and they made me feel so beautiful, Tammie goes above & beyond on my hair & I always have such a great experience at their salon.

My family and I decided to treat ourselves to a spa day. We all spent close to $1000 this dayI Went in for a manicure Was told to get the gel polish as it will last at least 2-3 weeks and won’t chip. So decided to go with that.The first day one of my nails chipped so I had to return the next day to get it fixed. Not off to a good start!!After returning home from vacation I noticed that at least 3 of my nails were chipping. I had only had them on for 6 days.Decided to contact Gemstone as there was definitely a problem. I even sent pictures.The reply I received from the manager Tammi was very insulting.She took absolutely no responsibility and just cast blame. She said I had obviously picked them by the looks of the pictures. No matter what it looks like to automatically assume I would do that is not very professional. To spend over $150 for a manicure and in less than a week decide I should pick it off sounds a little ridiculous. I am not into wasting that kind of money.When I spoke with her she said it does not come with a guarantee and it could be my lotion my cleaning products and on and on and on.I have had manicures and pedicures before and have never had this happen.For a manager to take this kind of stand and offer absolutely nothing to solve the issue except cast blame is not very professional in my opinion.I will never use this establishment again. I recommend with this type of attitude and not standing behind their service that no one else does either.Looking at the other reviews I see a lady that had the same problem as I did with her nails. Seems odd 2 of us would have the same problem around the same time.I also see Tammi’s name mentioned a few times on her rudeness and not being very professional.I know this business is leased out and Tammi is the manager, but I can’t believe that Copper Pointe would let these things happen and not do anything. Gives your whole business a bad name!!!!

I have had my hair done by Tammy and Dani. Gemstone always impresses me, the staff are all kind, professional, and great at what they do. The atmosphere is welcoming and the studio is always clean and cozy! Dani was amazing when I came back after an appointment, very understanding and wanted to fix the concern I had. I am getting my wedding hair and makeup done there this spring, I’m super excited!

Booked appointment to have hairextensions installed. Owner Tammy told me it was against her policy to install extensions NOT purchased from HER salon.Oh okay. Of course trust Tammy as she is the owner what could go wrong.I ordered new hair extentions {$800.00} through this salon. I asked owner to notify me if hair extensions was not delivered in time for appointment and rebook. Waste of my time otherwise. She said of course and agreed if product was not in she would let me know and we could rebook.The day of January 19,2022 I walked into salon, Tammy told me she had everything needed and let's get started for best salon experience in the valley.She highlighted my hair, toned hair, cut my hair and as she was brushing my hair mentions she did NOT receive the hair extensions I ordered. As well she colored my hair dark brown and not blonde as I asked for.Her solution...lend me her hair extensions and install them on my hair.I told her I have and had my own hair extensions we could have used for this appointment.She says again "against her salon policy to utilize hair extensions NOT purchased in her salon". But she be happy to lend me her personal hair extensions until the ones I purchased are delivered.Oh did I mentioned she colored my hair to match HER HAIR Extensions. Dark brown not blonde as I asked for.Worst customer service

Do NOT go here! I spent $500 (w.tip) for nails that didn't last a weekend, and you would assume with this price we'd get parafin or a cheap glass of champagne, we hardly got a lotioning afterwards (i got my hands done and thats it, nothing for my bridesmaids). It was a gift for my bridesmaids and I ended up being talked into gel" as it would last longer but didn't even make it 24hrs