Rexall

The pharmacy staff is horrible!!! They try to rip off cash paying customers by giving them the brand name pills instead of generic. Shame.

Worst pharmacy I have ever used for my prescriptions. I kept going because their location and hours are convenient, but today I've had enough. I won't go into details; to keep it simple, mistakes are common there (which can be dangerous), they are ridiculously slow, they bicker amongst themselves in full view of customers, and their staff are unpleasant and rude - particularly the pharmacists themselves. The rest of the store is fine, it's the pharmacy proper that I am talking about. I'm taking my prescriptions elsewhere from now on. Should have done this a long time ago after hearing from many other people in Renfrew that it is a horrible pharmacy. Lesson learned!

Bad experiences from many said. Support local business and go to Aikenheads. They have given people the wrong medication with their info on the bottle and if you have benefits have charged full price. I think a change of staff has occurred. Hoping renovations have helped

By far the WORST pharmacy. There are no words bad enough to describe or stars low enough to rate the professionalism of the pharmaceutical staff at this location. I'm not one to rant on social media but if anyone with any authority is reading this, post a comment with your contact info and I'll explain how you can treat your customers better. In the meantime, I'll be taking every opportunity to strongly encourage people to take their business elsewhere.

What ever happened when you can go to a pharmacy get a quick sale of a prescription 20 30 minutes I just waited almost 8 hours for a prescriptions after major surgery this is completely unacceptable I will not use them again

If I could give 0 stars I would. Went in to do a return today and the cashier was extremely rude , asking me if I opened the product in an accusing way and said I had to come back another day when someone else could help me. She was extremely rude .I will not be shopping at the renfrew location again.I never have issues returning products anywhere else especially amazon or Walmart you can return anything.

They have a system where they will text you when the prescription is ready. It always texts you a day early. lol So, I just wait a couple days after I get the text, and it's always ready.I once forgot to bring in my new prescription refill from the doctor and I ran out of my anti-depressant meds. By the time I got into the store, I was balling my eyes out for no reason other than missing my meds. The staff were very understanding and compassionate. They gave me 3 days worth of the drug right away to tide me over until it was refilled.I have always been treated well by all the pharmacy staff there. The only reason I am not giving 5 stars is because they do sometimes lose faxes from the doctor for refills. So, now my doc gives me 3 to 6 months of refills at once and I just make an appointment with her before they run out. That way, I can get the refill paper right from her to give to them. Haven't had a problem since.Now, there is usually a long lineup when you go there. But, I don't fault them for it. This towns population is at least 50% retired people and has a higher than normal percentage of people on ODSP (probably because it's cheaper than living in the city). That is the reason there is always a line up, they have so many prescriptions to fill and can only fit so many staff in the pill counting/filling area.

The staff that work here are very personable and always so polite. However, the work done is horrific. I’ve consistently given 24-48 hours notice of a refill pickup and EVERY SINGLE TIME I show up at the time agreed upon it’s NEVER ready and I have to wait 15-20 mins. I can understand every once in a while it happening, but every time is ridiculous especially when it’s a time that they’ve suggested and agreed to.

Lots of selection as a store, continues to fall short as a pharmacy. Just save yourself the trouble and go somewhere else from the start. Switching to Aikenheads after Rexall has worn my patience thin time and time again.

Storefront staff is super nice.However, I do not recommend using their pharmacy. Multiple times I have waited several days when filling something and it is not ready for pick up. I have a toddler and can not wait for it which is why I use the system to fill them in advance.Most recently I picked up a prescription in December with only 14 days of a 90 day prescription in the package and nothing indicating they were short and would fill it later. At my previous pharmacy in another city I always had to sign off on this.The last straw my doctor sent me in a different version of that medication today. I sent my partner to pick it up and they have gave him the rest of my last refill they didn’t tell me about. They filled the new medication with the old version. So now I have two bottles of medication in the wrong format!! They also put a notice on the bottle about having two prescriptions on file for the same medication. What a joke!!