City Storage - Medicine Hat

See Facebook for a more detailed review as my characters are limited here. I have had a storage locker here for 10 years as I have been largely out of Canada traveling. There had been no problems all of this time and I trusted that my things were safe and secure. At the end of August my credit card number changed and I contacted them to advise. I was told of course no problem. When the payment didn't come out at the beginning of September as usual I became concerned and contacted them again and was again told no problem. At the end of September on a random date a payment in the amount equal to 3 months rental was charged to my account. I called and was told that I would be refunded via etransfer straight away. All of this did not sit well with me and so I asked a friend to go and have a look at the locker and take a photo of the lock that I had put on it. It was a fairly distinct lock not typical of other locks. My friend sent me a photo of the lock and I immediately knew that it was not my lock on the locker. Very long story short the locker had been broken into and I have been given different and conflicting stories as to what happened. The owner became unreasonable and disrespectful once I realized the break in. At the end of the day the owner refused me access to the locker, kicked me off the property, and has refused to refund my money. It was a heartbreaking experience to go through and the owner showed me absolutely zero respect or even just basic human decency, never mind any shred of customer service. I am now left dealing with the huge trauma of having my locker broken into and my things gone through, dealing with now trying to recover the items that have been stolen, and still attempting to recover the money that they stole from me by disputing the transaction through visa that he never did bother to refund. It's been an absolute heartbreaking nightmare. Avoid anything this man has to do with . He lives in Calgary and who knows what else he has his fingers into. It's not worth my time to do a registry search to find out his name as I am no longer tied to Alberta at all, but if you are doing business in Medicine Hat it might be worth your $10 to learn who he is to avoid him at all costs. Don't make my mistake of trusting this guy.

Just horrible! Charged random amount due to tax increase". and when confronted calls me to degrade

They only do retroactive when you sign into a unit but they charge full month when you don’t use the whole month. I think this is highway robbery because the next person to sign up for a unit is paying for the time I payed for and it has already been paid for. This is not a good form of business in my books. They better start treating customers better cause they will go out of business if I have anything to do with it. You want to make double the money find a new business.

Stay far far away, arrogant thieves. Will lock you out for no reason and are impossible to deal with. They should not be in the service business as they don’t know how to deal with people the slightest.

If it was possible to leave 0 stars, I would have. The owner stalks his tenants social media and send pictures of them to somehow try to intimidate them or embarrass them. He will also post them publicly on social media himself. He is known for cutting tenant locks and revoking access to units while they are paid and up to date accounts. He has posted defamed tenants on social media when tenants speak out (with proof) of his practices. He posts tenant’s (and former tenant’s) phone numbers on social media. He himself posted a screenshot of a text between him and a tenant where she asked for her post dated cheques back and he said “go away u stink”. Being that there are many other storage units in this city that are reputable and have legal business practices.

Aside from the rude and arrogant Mark and his egotistical worker, they definitely know how to scam the system into using a storage facility as a way to steal and manipulate people. Ranging from accusations of using the locker as a residence, they have no problem using the authorities as a threat, publicly humiliating clients as well as making it almost impossible to move your items out of the locker, changing their hours and contract on a moments notice. NEVER use this place unless you eant your items stolen and be treated less than camel droppings

Everything that this place states even in contract is lies. The man and his staff steal from the lockers and then say your locker has been broken into. They have no clue how to run not should they be able to open any establishment.

Customer is always wrong at this place. They add an extra lock to the gate whenever they feel like it and you can't access your own belongings. They blame it on Covid...yet don't communicate that with their customers. Find any other place to rent from. Owner is extremely rude, unprofessional and patronizing.

Awful place to keep your things. Owner is a real peace of work and is not reasonable in the slightest. If you can't pay on the first of every month he locks you out of your own things and will call the police on you. GO ANYWHERE ELSE BUT HERE.