Service BC Centre Kitimat

The person with whom I spoke was oblivious to my concern. She could neither answer my questions nor direct me to someone who could help me resolve my difficulty. All of my picture identification has been lost/stolen. I'm told that in order to get picture ID, I require picture ID. Now, if I had picture ID, I'd hardly need to request aid in attaining a replacement, would I? The person I spoke to was courteous (to a point) but was as useful as a potato in this regard. This circular waste of time is costly to both me and Provincial Services. Get real. This is a Beaureucratic stupidity that needs to be resolved immediately. I can stand in a queue for an hour at BC Services, speak to an agent that I've known for years, have them pull up my previous picture IDs on their computer, see my face and my signature, my tenancy agreement, my mail etc. and still be told that the agent can't help me? I then have to spend my time in another queue, be kept on hold on the phone if I can't linger in their office like a bad smell or have to write this to make a simple point? The point being Give me the picture of me that is MY ID". Outrageous! What are you paid for? Platitudes? This is ridiculous. I've lived here for 40 years and a kid has easier access to photo ID. It is non-sensical. With all due respect... Robert Stephen Dugdale."