Tommy Hilfiger

Poor customer service.Cashier scanned the wrong price for the sweater I was buying,after I told her the actual price she said she is going to check with her fellow employee(her name was Manisha).When she asked,Manisha started making faces & said they don’t have such pricing & whatever is scanned price that’s correct.Then I went there again took the picture of the price list & showed to the cashier.Cashier tried to give me the refund of the difference but she did incorrect.I told her this doesn’t seem to be correct she said trust me it’s correct.Overall experience was horrible especially with Manisha who is unprofessional,rude & not helpful.Untrained staff.

Pathetic quality. Got 2 t-shirts and after one wash one of them (the red t-shirt) shrunk so much that it's no longer of the same size and wearable. Yet to put the other one to wash. Photos here for your comparison. And there are no trial rooms so you need to guess the fit (all the best if you intend to purchase jeans pants). Waste of money and time.

Ask staff for help was told I am cashier u need to find somebody else . The manager walking and ignoring ppll. I rather go to fairview where staff are welcoming and customer focus

Worst customer experience. Had a product as gift and came out bad after a wash. Brought all the way to this store and explained the quality of product as not good. This was to be used during holidays. We got the response saying this is old product and cannot do anything with replacement or offer anything similar at discounted price. Couple of Customer care reps were laughing after we left. Not a good place for respect. Never coming here.I saw other reviews and understood why I got this kind 0 star service. Don’t visit this place.

No FITTING ROOM!Had horrible customer service here. The manager decided to close fitting rooms more than an hour before closing time. I had spent over an hour looking in the store selecting about 5 items I wanted to try on. Only to find out fitting rooms were closed. They also failed to advertise at the entrance of the store that fitting rooms are closed to customers coming in are aware they won't be able to try-on anything interesting they find.I talked to the manager about it and he was very stubborn about it and told me to *buy now and then try them at home and return if they don't fit* (as if I have nothing better to do than keep visiting their store)This is ridiculous for a clothing store (especially brands like Tommy), if they don't have fitting room available that essentially means they should close the store. Keeping it open at that point just means a huge waste of time for customers in the store as they are not made aware of fitting rooms unavailability.Very disappointed and hope Tommy takes action to make sure this practice of closing fitting rooms while the store is still open us discontinued.

The worst place ever. The associates and the manager are not co-operative at all. They should first let customer know what’s their return policy and then they should sell their products. There is no transparency between customers and the employees. Very disappointing.

Worst customer service ever, as a store manager she needs to be demoted thinking she can speak to customers anyway she wants. I come in for a return I lost my card which I paid for it and I asked for cash instead since I had no other cards she says Ican't do it it's never something they have done I even gave u the option of another card" I told her I do not have Any other cards she says "is that my problem " smh no respect for customer issues and she was raising her voice at me customers service isn't something you can learn you either have it or you don't and she does not."

Very bad customer service experience. When it comes to return something, then they are like no its against our return policy and bla bla. The manager is very pathetic. He doesn’t know how to handle the customers.

I have purchased numerous items from TM in the past. This past week i got home from the store to discover a security tag still on one of the items. I live 2 hours plus north....the store manager said please return the item for exchange, and a sorry for the inconvenience.....Thanks Tommy awesome service recovery. So fortunate there's a Gap, Polo, Lacoste, Brooks Brothers and old navy with similar fitting clothes....Remember to check for those pesty security tags