Once Upon A Child

I had heard of this business from a friend of mine so I decided to take some of my baby items to them cuz why not? When I arrived the staff were immediately rude. Again keep in mind I have never been to this business and don’t really understand how the process works. Instead of greeting me and explaining the process of how they assess the items and also explaining that depending on how busy they are in a day customers may need to come back to receive either money for the items or given the items back if they can’t/don’t wish to take them, I was told “we don’t have the time for you today you’ll have to come back tomorrow or the next day, wait for a text message”.Again I did not understand how the process worked, I thought they meant I would have to pack up all the items I had brought and return another day with them. I began to ask why and was then ganged up on by multiple staff members telling me “it’s first come first serve, you’ll have to come back, that’s just how it is”. Now had they just explained to me the process in which they operate the interaction would have went much better. After confirming that I could indeed leave the items and I would just have to come back after their assessment I was fine with that. But I definitely did not need to be verbally reprimanded. Extremely disappointed.

I went to pick up my clothes/toys today and had the worst experience, ever. It was my first time at Once Upon A Child.I dropped my items off yesterday around 4pm and was told they'd be ready the following day, which was fine. I appreciated them letting me know. Before leaving, I let the associate know I would like to know how much each accepted item will be priced at upon pick up. She said that's fine, and they will print a receipt reflecting the prices.The following day (Jan 3, 2023 at 1230). I went back to the store after getting a text notification. They had 1 bin of my items they accepted, which was great. I asked to see how much they were offering for each item, rather than just accepting the entire bin for X amount dollars.Once I asked to see how much each item was, an associate printed me a receipt and handed it to me. No one offered to help me compare the receipt/asking price to each item, so I slowly began to sort through the bin and compare certain items to the receipt to see which items I wanted to let go for their asking price. I was very organized and carefully sorted through the bin. Certain items were difficult to find on the receipt, so I asked for help.All of a sudden this older associate (Kelly, if i'm not mistaken) started to assist me. She was so rude! I looked to see if she had a name tag, but I didn't see one. She proceeded to say, You've messed up the entire bin ... this bin has been organized from top to bottom according to the receipt". However

DO NOT TAKE YOUR CLOTHES IN. DO NOT SELL TO ONCE UPON A CHILD. I went in there this morning with a hefty bag of brand name clothes and a $300 toy, and they offered me $16. The way they price clothing and sort through them is absolutely useless. They didn’t even go through my whole bag and clothes were still folded in the bottom (the same way i folded them.) This business knows how to rip naive people off that need a little bit of money. Absolutely NOT coming back here to purchase OR sell anything. Save your time and list online. I would rather travel an hour to a GOOD once upon a child, like the sherwood park one, where they are actually organized and tidy. If i could give 0 stars i would.

I love this location, despite the comments on here.I bring my child toys and clothes here and they give me a fair price.Staff are friendly and everyone seem to work hard.Im just grateful they hold on to my toys and clothing with my busy schedule and unable to pick it ip within 24/ hrs.Thank you !!!

Can not believe the prices in this place. Way over priced. I’ve never been to a location that was this pricey. They wanted 15$ for a toy that was literally duck tapped together. $35 for a toy that I could get for the same price brand new without marks all over it. Brutal.

To pricey for a second hand store. The store is stuffed with everything clothes, books and toys. They should consider pricing it a bit cheaper, then ppl would be able to buy more.

Thrifters paradise! Small space crammed with gems! When I thrift shop I make it worth my while by digging through each aisle and this place is perfect for that. Don't understand other reviews complaining about too much stuff in the store... I want tons of selection to browse through. Purchased vtech toys, baby Gap, under armour, Nike, robeez, Zara and Levi brand for my 18 mth old. Staff was friendly when I came in. When paying the young gentleman let me know that bc of the amount I spent next time I get 20% off. One thing I would suggest for the store staff, to dust the large toys on top of all the aisles. Some had dust bunnies on them. All in all will be coming back to this store as great value and selection.

I was sceptical to come to this location based on the reviews but the reviews were correct. This location is dirty, unorganized and overpriced. Aisles are so small only one person and a cart can fit. Random placement of storage containers with items, just a messy, dirty and overpriced store. Will not be back.

It's my first time here in the store, my experience of selling goods/items was not so great. It's first come first serve basis. You drop off item, then you have to come back to know how much your item. You only get 20% of your item. They sell it for others 50 % off market price. I didn't know it would be like that. Example: You have a brand new zara shoes thats worth 46 dollars, they only pay you 4.50 dollars for it and they sell it for 15-20 dollars in the store.

Be aware of how cheap they are when consigning with them…I Bought a stroller from the St Albert Trail location for $60, about a month and a half ago.Today I brought the same stroller, as I no longer needed it, (clean not broken) and other baby/child items.They gave me $20 for the stroller. 1/3 of what they charged just one month ago.They gave me $2 for a $20 Vtech Peppa pig toy that was in good condition and was bought brand new a month ago. So 10% of original price.