Nauss - Heating Fireplaces

Guys are nice and friendly, but the work is horrible. Pipes are a rigged up mess, nonstop problems with hot water tank, needs work every year and a half and Nauss does NOT stand by their work. They do a terrible job and then charge you again to repeat it every year and a half when it falls apart.

Jeff was amazing to have work for us. He got all of our plumbing work done right and efficiently. We experienced amazing customer service from start to finish. Thank you for the great experience Nauss, we will be coming back!

We called because our gas hot water tank wasn't working. We were told they would call us back, and that didn't happen. We called back the following day and they said they would be here the next day, and they didn't show up. We called back the following day and they had a gentlemen come. He switched a part on the hot water tank. We had hot water that night and one shower the following morning, then no more hot water. We called back yet again and were told they would call back, and again nobody called back. So we called again. They said someone would be here between 9-10am. At 10:50am I call and let them that it's been one week that we have had no hot water and i'm starting to lose my patience and that nobody has showed up, and i'm told she will find out where he is and call me right back (i'm not holding my breath). About 11:15 I call to ask if anyone is even scheduled to come or am I sitting around waiting like I was for the lady to call me right back, and i'm told they should be there shortly". I say " thank you for your wonderful service". She giggles and I say "well

BRIAN arrived exactly at the scheduled time. He was efficient, friendly, courteous and knew what he was doing. He solved our problem quickly and we would highly recommend Nauss Plumbing for all your plumbing needs.

Excellent service from the phone call to the plumber Jeff at my door. They all took the time to listen, answer my questions and explain. They fixed my problem in a reasonable time. Would recommend them. Thanks Nauss Team!!

GREAT OVER ALL EXPERIENCE!! From calling in talking with the pleasant customer service rep.... and yes even our PLUMBER DAN was very pleasant, clean and very efficient!!THANK YOU NAUSS PLUMBING! I HIGHLY RECCOMMEND YOUR SERVICES!!

The plumber came in, looked at the work and said he couldnt do it and wouldnt go in the crawl space. Said the company would send someone else. After two follow up calls, with no reply, i gave up and called another company.

Very disappointed in my experience with Nauss Plumbing & Heating. I had work done in October 2016 where they were effieicent and got a ton of work done in the time they were there, and even came back because Union Gas has to take the meter off to test afterwards.Yesterday (April 12th, 2017) they came back to do a short run from a previously prepared nipple across my (open) basement and outside. Somehow this, which was a small fraction of the work that they did previously took three hours (even though the hole was drilled and the pipe was through the wall in 45 minutes). They also charged me double for materials and only when I called them back were they going to correct it. Will update if I get my cheque in the mail or not. Very far off from the ballpark figure of ~$200 to over $500 now (it was over $660 before I called). They also told me multiple times that this is their slow season and even though collorlation doesn't equal causation there seems to be something there (though they denied that on the phone).Very disappointed in the service for price this time around compared to what I received previously.

I called to see if I could get filters for my RO system... They took my information and said that they would contact me... Still waiting!

Everytime I've delt with them the experience has been great...from their receptionist to the technicians. Would recommend 100%