Mango Tree Family Health Team

Did not get the support I personally needed with a newborn. Limited hours. The days the nurses were scheduled in the office they weren't there. Called to ask about giving my baby Tylenol. Because it says under 3 months consult with your doctor. The receptionist told me I could get a phone appointment in 2 weeks or I should go to the ER. My baby had a fever from his first set of shots which they gave me. Going to the ER with my newborn baby during COVID about how much Tylenol to give is a bit ridiculous.

When I first registered with this clinic, the NP at the time (Patricia) was absolutely fantastic - I always felt heard, understood and supported. After she left and Michelle Godin came on, the experience was horrible. She was dismissive, judgemental and rude. She completely dismissed me while I was going into a mental health crisis stating something to the effect of just because you're stressed out..." I complained to the head office and was paired with a different nurse. Unfortunately she left the practice and I was under Michelle's care again. Again I complained

TAKING NEW PATIENTS the sign says at their Guelph Office:After reading all the comments here we were still willing to give this clinic a try and see if we could get a Family Doctor for both my husband and I.We should have listened to the comments! I have never in all my life had such poor care and rude treatment from anyone, anywhere that was supposed to be professional!They rarely answer their phone - and if they do they put you on hold for 5+ minutes and then hang up. When you call back they let it go to voice mail where you can't leave a message.

According to their website - Mango Tree Family Health aims to provide excellent family medicine care by an experienced and caring team. We aim to provide care that is centered around you." I have yet to experience this. Please do not use this doctor. The doctor you may register with might not work in the same office therefore you never actually see them. Instead you are a assigned a nurse. She is very nice

This place is horrid. Since Patricia left the whole place went down hill. The receptionist is extremely rude and impatient, and who knows when you’ll get to see the NP as bookings are so scattered and availability is all over the place. Would not recommend this place to anyone.Edit to also mention the fact that the new NP also has a tendency of being rude, and very dismissive of your issues. Every time you talk to her you feel rushed or like your problems aren’t important.

Will not answer phones, when I get through mostly my requests are ignored or I am put on hold and eventually hung up on. Been dependant on third party medical apps for advice, and when brought to family doctor this information is ignored. Also states in Guelph, but building is beside Ren’s Pet Depot past the Aberfoyle Town sign.

When they were in kitchner patricia was the best and now they bring a beast with her beast receptionist cant wait to change family doctor shes is extremely unexperienced and rude

I thought I was probably the only one dealing with these problem but it seems that this is a problem that almost everyone has with this horrible clinic.1. They have different calling hours and different office hours. On their voicemail they give you two sets of calling hours that you have to match up with the office hours .2. Lets say you manage to figure out when to call them it doesn't matter since they NEVER pick up. I have called 100s of times and they never pick up. Don't believe me? Go ahead and try getting a hold of them.3. I finally get an appointment after 6 months of waiting and the receptionist had only written me in for a 20 minute appointment.4. Dr Gupta was not even avaliable so I was given a different doctor. There was limited time and I pretty much self diagnosed myself as being lactose intolerant. The doctor told me they will give me a referral to an allergist and I should await for that appointment.5. This appointment was in JULY 2016 And it is now May 2016 and I still have not heard about anything. I have no been contacted by any doctor for any follow-up. I have called and left various voicemails with no return.6. I now have to go into them myself and show them this review and let them know I am reporting them and their clinic. Hopefully I find a new family doctor soon.DO NOT GO TO THIS CLINIC. They cannot take care of their current patients and want new ones. Wow

There was a brief period where they were doing better, but it looks like they're back to not answering the phone and denying receipt of faxes again. They make every opportunity to prevent you from receiving care from other health providers. You will never see an actual doctor here -- just nurse practitioners. This leads to further difficulties when trying to deal with other healthcare partners, which you will be doing frequently, as you will often find yourself making phone calls to do the work of the Mango Tree Family Health Team admin staff for them. Medical staff seem to spend more time out of the office than in it. At times I've had to drive in and attend in person just to get prescriptions renewed, as it's nearly impossible to get anything done by phone or within a reasonable timeframe.

Very very dirty customer serviceFirst they don’t pick phoneSeconds they talk very roughly and roughlyThird if ttey promise to call back they never call back timelyFourth they don’t care about patients for them patients go to hellFifth there is no doctor there in clinicWhat the hell is this then why they open this just shut down go to there houses sleep dream sleep on there bedsI don’t understand why government is paying them from ours taxesShane on this clinicThere are so many bad reviews and there rating is 1.3They damp care about rating and reviews they are above the lawsVery poor and disappointed with this mango tree clinic