Stonesense Inc

Frustrating and kept missing their commitments. No customer service at all.They would offer a lower price but not worth the stress. Promised us 3-4wks and ended up about 5 months and you had to go through many unanswered calls. Orlando is a good communicator but isn’t trustworthy.They also won’t support any repair so whatever the savings you’ll get, you may end up using to cover the quality issues with their work. Orlando also promised to compensate us for the work absences but don’t be naive to believe him.

I cannot comment on service but I can say that Orlando seems to know more about the various quartz companies than anyone else I spoke to in Ottawa. For example, he told me that some Hanstone colours are made overseas. Every other quartz place in Ottawa told me they were made in Canada. Hanstone themselves confirmed that their Calacatta Extra is part of their import collection (displayed right on their website - so kudos for their transparency) and is made in Vietnam. I have not chosen a company yet but Orlando definitely knows his quartz and stone.

From the owner, the sales staff, the workshop foreman and the stall staff, they have an excellent team that is friendly and responsive. Excellent work/service and very competitive price. Their no-nonsense style, which may take some time to get used to initially for some, would end up saving you a lot of time shopping around and negotiating.

We would like to thank the whole team at Stonesense for creating a great kitchen countertop renovation experience for us. From the owner Orlando's great pricing to Carl's behind the scenes customer service in the shop. He was so helpful and patient with all our questions and organizing his professional install team who did a fabulous job as well. We would recommend this firm to you all and we look forward to doing business with them again.John & Sue

Great selection at and excellent service from friendly staff. We were looking for backsplash tiles for our kitchen renovation and visited several places in Ottawa. We found the friendlly and helpful service from the owner and staff of Stonesense to be the best we encountered. We are extremely happy with our selection. We would highly recommend this place!

I had my kitchen counter installed in spring 2014. The under-the-counter sink was installed as well. A short time later, the sink gave way. I called them back to redo it which they did at no charge. It was difficult tracking them down. I had to do all the work in that respect. Then on Dec. 31, the sink gave way again. I called several times and they are going to charge me $150 to $200 for a service call. After this has happened twice in six years, I don't want to deal with it again in 2025! They do not stand behind their work. As I type this, I remember them coming to deal with chips in the quartz too. I do not recommend this company.

StonesenseWe visited the Stonesense shop on Stevenage Jan 3, 2022 to look at samples of quartz and inquire about the service, dates and price. I need the existing countertop removed before Jan 31 and the new countertop installed the first week in February. Orlando looked at the measurements given and wrote down on estimate on a piece of paper. We selected a few choices of quartz we liked and he confirmed all stock was kept right here is Ottawa. This was important as I was under time constraint. He told me I would have to give them one week advance notice when ready and the entire process would take two weeks. I asked for a copy of his estimate and he said to take a picture with my phone.I called the office back Jan 12 to organize the countertop removal, measurements, stone choice, detailed quote and installation. They transferred me to Orlando’s mobile. Over the next week, I left 3 messages and wrote two emails. I then reached out to the office to see if there was another person who could assist me, only to find out Orlando was the owner.Within in the following week Orlando did set up an appointment with me on Saturday Jan 29 to remove the existing countertop. Saturday arrived and Orlando did not show up. I contacted the office an hour after expected arrival time and they then proceeded to send workers for the removal.I was told someone named Jay would contact me to organize laser measurements and a quote. After a week with no appointment I called the office and Orlando gave me the number to contact the measurement worker. The appointment was set up for the next week. The job was completed on time. I waited another week for the quote only to find out no measurements were submitted. I contacted the worker again and returned the quartz samples to the office. Within two days I received the actual quote, made a deposit and they set up the install for two weeks later.On the install date Jan 25 the workers could not get their truck up my driveway because the city street plow had not passed and they would not wait for us to remove the snow or come up with solution. The install was postponed to the next work day. The install was a challenge as the workers wanted to raise one corner of my lower cabinets off the floor to level the countertop instead of using shim-work. As my husband is a carpenter he resolved the issue and no cabinets were moved or raised unevenly. The workers left after the job was completed.When we went to put the stove top in we quickly found out the opening was not large enough. I called the office back the workers came back and said none of the laser measurements or stone cutting was accurate. They were able to correct the opening.To sum it up, I am very happy with the finished product. The quartz is gorgeous and the seam is virtually invisible. I just cannot understand such a poor level of service. From first contact to last contact the only people who cared that we were content with our experience with Stonesense was us!

We got Titanium granite top for our stainless steel table, its really beautiful. The lady is super nice, she helped us a lot and managed a titanium piece in low price. Thank you

Non-existent service. Bad management. They don't answer the phone and when they do they just say they will call you back. That is their answer for everything. Product took forever to get here and was promised sooner. Called a ton of times to find out when installation was going to take place and of course they no show on the date of installation. Called back and was told my installation date was the following day. Installer gets here and rushes the entire install and of course the measurements are wrong. A large gap (nearly half inch) is left on the side and he tells me to caulk it. What a joke. Currently going back and forth with nothing in place yet. They said they would call me back. Go figure.

I'm very glad I found this company through a Google search, they had great prices that beat a lot of competitors and the product is great. During my reno I got the quarts in Linen white. Working with Pia at the store was very easy and the install guys where fast, efficient, professional, and took the time explaining to me on how to care for my new countertops. I recommend using this company