Credit River Retirement Residence

It was a great pleasure from the very start with Credit River. Chantal was fantastic to take the time to hear our needs for my father and how we were dealing with my mother on a different note. She was empathetic and truly cared about us. They were very flexible on start date and the day of the move was simple and easy! My father is happy to have made the move to Credit River and I would highly recommend this retirement home for anybody looking for a clean safe place for their loved ones!

To appreciate this review you have to understand that moving my loved one out of her home into an unfamiliar environment was one of the most agonizing decisions I ever had to make. Now I feel that moving her to Credit River has been one of the best decisions we made with respect to her care. It warms my heart to see her living on the memory care floor with wonderful people, just like her, who are treated with the utmost dignity and care. The staff are kind and patient, and the environment is cozy with all the elements of home - right down to the warm raisin toast and tea before bedtime.

My mom moved into Credit River Retirement Residence in May of 2016 onto the Assisted Living Floor. I was anxious to see how she would adjust but was reassured by a staff member saying we've got her". She was warmly welcomed by all of the staff and it was heart warming to see how quickly they connected with her. Mom enjoys all of the entertainment and is quick to join into any singalong function. Just recently she had to be hospitalized for 2 months and she returned to the 2nd floor Memory Care floor. She again

I needed to find a secure and caring home for my father who is suffering from dementia. I visited Credit River Residence to see one of their 'memory care' suites. I was warmly greeted and given a tour of the facilities and found that it provided all the services that my father needed for his care. Since moving my father into the Residence, he has been well looked after by the caring staff. The peace of mind knowing that my dad is in a safe, secure and caring environment was just what our family needed.

My sister and I have high praise for Susan and all staff at Credit River Retirement Residence. They have been honest, very helpful and efficient when our mom needed to go into Assisted-Living. Mom has now been there for 7 months and feels very comfortable and safe knowing staff will help and guide her as she navigates her way through Dementia. Our mom enjoys the activities plus finds all the meals very satisfying. My sister and I know our mom is in the best of care at Credit River Retirement Residence. With sincere thanks, B & J

We had to find a place for my mom who has Alzheimer’s Disease. I am very protective of my mother so I had a lot of reservations. When we met with Shantel, she understood exactly what I needed and that made me feel comfortable. Once my mom moved in, all the staff at Credit River Residences made me feel very welcome in the process of getting my mom adjusted, and they are very honest and transparent with me as to what’s working and what’s not. They are open to suggestions and trying new ideas, and they do not hesitate to call me and let me know when things are good or not so good with my mom.As such, I would have no hesitation in recommending Credit River Residence to anyone.

My Mother moved into the Credit River Retirement Residence about eight months ago, and she is very happy there. We had visited other like residences in the area prior but, my Mom knew this was the place for her after the first visit.The residence is beautifully decorated, and the rooms and facilities are well maintained. The staff and residents made the move-in period very easy for her, and she now has many new friends.I would like to thank the staff at Credit River for providing such good care for my Mother! We definitely made the right decision!

In May 2021, I relocated my sister from another retirement facility when her day-to-day support urgently called for 24-7 care and attention. The move was executed in difficult times as Public Health rules around Covid-19 severely imposed limits and restrictions on in-person meetings, physical inspection of facilities, timelines and windows for setting up my sister in her new residence…to list just a few.My principal contact at Credit River was Ms. Shantel Prashad who demonstrated an appreciable degree of flexibility in managing the process and a good level of cleverness when problems came up. All in all, Ms. Prashad ensured the move was seamless and less onerous on me.Fourteen-months on, and relatively speaking, my sister has settled in. The staff in Memory Care treat her with patience and kindness and, as warranted, they communicate frequently with me on matters pertaining to my sister’s her day-to-day care and support.

We can't say enough about the staff and quality of service and care provided to our Mother at the Credit River Retirement Residences in Streetsville. When it came time to seriously consider moving our Mom from her independent condo to a community home that would provide her with meals some personal care, we visited many facilities and Credit River was the one that impressed us immediately.The staff was friendly and positive, the environment bright and cheerful and the decor clean and modern. Our biggest concern was her transition and Jill Somerville and her team guided us through that with expert hands.Mom visited the facility on a staycation" and was so pampered

My mom moved into Credit River in January. I was afraid that the transition would be difficult for her but the amazing staff at Credit River helped her transition into a flourishing daily routine. The special events the staff organize are AMAZING!!! There have been a number of occasions where my husband and I have gone to visit her and she is having such a good time she didn't even notice us!!!!! From the front door to the laundry room each and every person makes you feel welcome and appreciated. In actual fact I must say that we have such a good time visiting with my mom, that it makes me so grateful that I chose Credit River for her and feel she is finally living her best life!!! Thank you Credit River!!