TELUS

Worth the hour drive from listowel or maybe other locations. staff were friendly patient and determined to help us with are problem accepting of are kids.They were able to find us a phone that's afforadble and that would work with are early upgrade even with low stock.I can't say this for other telus locations!!

The absolute worst telephone provider around. My girlfriend had to pay 2700$ of fees for going over her data. They will put you on hold for 5 hours just to be rude and unprofessional. I can't believe how this company treats their customers, its incredible how incompetent they are. Then she calls to pay it and she's on hold for 8 to 9 hours. I've never seen anything like it before.

I wanted to activate an account for a phone and asked if they were open until 5pm and would that allow them the time to process to process the account. The sales rep said they are unable to do process anything after 4 and also that they can't stay past 5 because the Mall locks up. My question is why even open on Sunday if they can't provide the basic services. How annoying can you get?

After a hell of a run-around with Koodo. The staff here fixed my SIM issue in about five minutes. Beautiful.

I've never had a disappointing experience with the staff at this Telus. They are friendly, caring and very human. I go here exclusively because i know i'm going to receive top notch service.

The Telus staff here are fantastic. Jenn has been there for so long and she is incredibly knowledgeable. Some of the reviews on here should be directed at Telus corporate (they make the rules), the staff are just doing what they are told.

Robotic non empathetic employees working for a corrupt corporation. Weaponizing Covid to their own purposes.Covid regulations at retail locations in the mall are not all the same. Customers are spoken to outside the store and than potentially let in if they answer ‘No ‘ to all of the covid questions.My complaint is that I witnessed a senior citizen being supposedly assisted outside of the store. I noticed the store clerk go back into the store and come back to the senior a few times. The time lapse was approximately 10 to 15 minutes.Not once did it occur to the store representative that they should ask their Covid health questions and get them over with, and then invite the senior into the store, vs. Making the senior wait outside, the store was completely empty.I noticed the senior struggling to hear the representative speaking to them from outside the store as the more music was loud. This was very frustrating for the senior and this was very frustrating for me to watch. I kept thinking to myself just ask your questions and let him in.Zero respect was given to the senior in this manner, zero empathy, zero courtesy.Uncaring mindless employees not taking note of simple human kindness to offer a senior citizen a bit of courtesy.

Pay premium prices for the worst service throughout stratford, It's without a doubt the worst.

Didn't have an appointment but they did help me but I felt they would rather not.

I am a Koodo customer at the Telus store. The service has been friendly and helpful every time I've had to go in there for myself or my parents.