Shoppers Drug Mart

The security situation is beyond awfull, with being chased around to not giving two craps and it’s frankly uncomfortable in there. I only go in for cosmetics and snacks and they NEVER re-stock the items , it is all over the place honestly and I hope they will fix everything that’s going on

just came for the 2nd time here. Same situation. I was followed by security guard for just minded my own business with my airpods on. 2nd time, didn't notice that he was actually behind me! Almost step on him while I was looking at items. He followed me until I paid and was out. What his problem. Harassing customers like that for no reason. I had never experience this situation since I was a teenager. What the hell!!! Reading all the previous comments, I've decided to put my own since the situation didn't change.

My review is directed at the Cosmetic & Skincare department of this store, and location...The Elizabeth Arden display is disgusting. There are empty containers all lined up by products, that I was informed by a rude employee that they are demo containers. There is no logic to this because they are empty, dirty containers, and there is no need for them to be on display if there is no product to sample in them. There are many testers that are empty, and several testers that have gone rancid - expired - bad. I have also contacted Elizabeth Arden customer care, and their representative for this area/store location. Further, the front counter is always cluttered with boxes, and product all over the place. Empty kleenex boxes, no garbage access. All displays with haphazard and dirty testers. I am in this store every day, and this is typical every day, not a one time experience. I also work in the beauty industry, and have Elizabeth Arden as a product we sell, so I know the standard that Shoppers Drug mart at this location is failing miserably at. I am addressing the Arden one, but that's only because it's the worst. None of the product brand displays are up to much at all. I would avoid this location for any cosmetic or skin care needs. Unsanitary, and unprofessional. Whomever the manager is in this area, needs to take accountability..

Horrible pharmacy zero regard for patients and the importance of timing of medications. Imagine if this were a time sensitive life saving drug. Absolutely will never use them again and should be reported. They have no care at all for patients. Disgusting.

I had a very lengthy experience at this branch. Ordered medication at 1pm and they really delayed me on it until 6pm. It’s not that they didn’t have my medication but they disregarded my order. I went there twice at different times instructed by the pharmacist but they still weren’t ready. I really don’t know how to feel.

The worst, most dysfunctional pharmacy I have ever dealt with. Repeated incidents of stunning incompetence. They’ve filled a prescription & then lost it on site for a week. They mess up communications with doctors, and give wrong information about drugs & coverage. AVOID AT ALL COSTS! Other Shoppers pharmacies are fine. This one is a mess.

Although the Pharmacy is ridiculous at this location, the store part is excellent. Great selection of products, usually fully stocked. Everything sells out quickly so everything is always very fresh. Although it is smaller, this location of Shopper's has a much wider selection and much higher quality products than the London Drugs a block West, so sick of the high priced low quality of London Drugs. The Shopper's staff is always nice. And the security guard is nice to look at too. I'm talking about the cute, South Asian Woman.

Todays, march 26 2023.I received some of the best help and advice from the pharmacy, they were able to give me more information about my health and medication then both my doctors combined.If I had the pharmacists name I would thank him profusely.

Pros:-clean location-new facilityCons:-galen weston's pay increases, while staff wages and service declines-emergency prescription lost-pharmacy staff unapologetic for 5+ year regular customer-better service at McDonald's-upsold unnecessary meds not prescribed by doctor, doubling totalDetails below:-Drop off emergency prescription with UBC student (on name tag), Asian with long hair with round glasses-wait about 1 hour in pain, 5 hours totaling-come back, Asian with short hair can't find it, and just repeats it over and over again-UBC never apologized for lost emergency prescription-upsells more meds, not prescribed by my 10+ year doctor, doubling total-pharmacist listened, no apology, and body language was negative (Asian long hair, blonde streaks, French manicure nails with white streaks, heavy make up and big diamond ring)-better service at McDonald's-never had this problem at London drugs, 1 block away