Total Pet

Love this store! They are so incredibly helpful and they truly love animals! They are incredibly well informed and Javed helped me and my pets with everything from old age, to skin infections, to allergies!

Just has the worst experience at the total pet in Terrace. I was standing at the till for over 10 mins while employees chatted by the fish tanks. When I approached the blonde lady with glasses for customer service she snapped at me to go find someone else. That is not how you treat returning customers!! Was also very frustrated by the lack of price tags on multiple products. Please fix your customer service as this is NOT the first time I've had or seen this happen.

Really messy, the rabbits closure was filled with poop and was never cleaned and fish were really ill I bought Molly/platies and they died really fast, and the workers were really nice

A joy to visit, we get our supplies reliably.

Great place for yummy treats, wet food and kibble, and snazzy attire for the puppy. The service is wonderful. Workers are resourceful and go out of their way to help with whatever you come in asking for.

excellent help from the girl with the colourful hair who helped me find everything I needed, and was able to answer all my questions no matter how stupid they were. great attitude and service. will be coming back for all my future pet needs

Awesome staff, and management, friendly service! this pet store is a great! If you need something they will help you get what you need! They go above and beyond.

Best pet store in town. Me an Coco will be back!

The employee was rude to us due to our native culture, I would also like to mention that the hamsters, snakes, and other animals were kept in cages that were way to small for their needs, a hamster needs an enclosure of at least 775 sq inches on average. Not only were these enclosers to small but they were overcrowded as well. The hamsters werent my only concern as the fish were kept on a shelf and seen as decoration. These tiny bowls were also grimy and not well kept. The fish had no where near to amount of space and enrichment as they usually would need. I am sharing this experience as I feel that animals like snakes, fish, hamsters, and birds care is often overlooked by pet stores like this. I hope you fix these terrible enclosures and your customer service.

Very good and nice people. Very helpful and pleasant. The store is well supplied. There is a nice washing station for pets. Always a pleasure to visit.